Course Description

This course provides a comprehensive guide to implementing ISO 29994:2021, the international standard specifying quality requirements for learning services provided outside formal education, such as corporate training, professional development, and non-degree programs. The course focuses on ensuring consistent service delivery, learner satisfaction, and continual improvement across various learning contexts. ISO 29994 can be used by training providers, academies, and organizations offering educational services to support competence development and align with global best practices.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the scope, structure, and application of ISO 29994:2021.

• Identify key differences between ISO 29994 and ISO 21001 (Educational Management Systems).

• Define quality assurance requirements for non-formal learning service providers.

• Establish policies, processes, and objectives for learning services.

• Ensure transparency in learner needs assessment, course content, and delivery methods.

• Define responsibilities of learning service providers, facilitators, and support staff.

• Monitor learner progress, feedback, satisfaction, and outcomes.

• Develop documentation to support quality assurance and audit readiness.

• Integrate ISO 29994 into existing quality or education systems.

• Support alignment with government, corporate, or accreditation expectations.

Who Should Attend

• Training Providers and L&D Managers

• Adult Education Centers and eLearning Providers

• Corporate Academies and HR Development Leads

• Quality Assurance Professionals in education/training

• ISO 21001 or ISO 9001 Implementers in training organizations

• Consultants supporting educational service delivery improvement

Recommendations

• No prior ISO 29994 experience required

• Familiarity with ISO 9001 or ISO 21001 is helpful

• Suitable for private training companies, government training centers, and NGOs

Skills

• ISO 29994 clause interpretation and application

• Learning service design and delivery control

• Trainer qualification and learner support

• Learning environment and material quality

• Feedback and improvement systems

• Training evaluation and outcome measurement

• Service transparency and learner satisfaction management

• Integration with ISO 21001 or quality management frameworks

• Non-formal education audit readiness