Course overview

This course provides a practical understanding of ISO 44001:2017, the international standard for establishing and maintaining effective collaborative business relationships. Participants will learn how to build trust-based partnerships with suppliers, customers, and strategic stakeholders through structured governance, shared objectives, performance evaluation, and risk-sharing approaches. The training covers the ISO 44001 lifecycle model, including relationship planning, value creation, communication management, and continual improvement. Emphasis is placed on integrating collaboration into organizational strategy to enhance innovation, reduce operational risks, and improve service delivery. By the end of the course, participants will be equipped to implement and sustain a collaborative business relationship management system aligned with ISO 44001 requirements.

What you’ll learn

By the end of this course, you will be able to:

• Explain the principles and structure of ISO 44001:2017 and the eight-stage relationship management framework.

• Identify opportunities where collaboration delivers measurable value to both parties.

• Establish governance structures, roles, and communication systems that promote transparency and trust.

• Develop joint objectives, performance metrics, and risk-sharing mechanisms.

• Manage relationship health, continuous improvement, and issue resolution processes.

• Integrate collaboration into business strategy and supply chain operations.

• Prepare for ISO 44001 certification and continual improvement audits.

Who should attend

• Business leaders and executives

• Partnership and alliance managers

• Supply chain and operations professionals

• Project managers and coordinators

• Procurement and contract specialists

• Management system and strategy consultants

• Anyone involved in managing alliances, joint ventures, or strategic partnerships

Recommended

• Familiarity with supply chain or relationship management

• Basic understanding of business processes and governance

• No prior ISO 44001 training required