Course description

This course provides detailed guidance on implementing ISO 30401:2018, the international standard for establishing, maintaining, and improving a Knowledge Management System (KMS). ISO 30401 supports organizations in fostering a knowledge-driven culture, improving decision-making, and achieving strategic goals by effectively managing both tacit and explicit knowledge. Participants will learn how to build systems and environments that enable knowledge creation, sharing, protection, and application in alignment with organizational objectives.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the scope, structure, and terminology of ISO 30401:2018.

• Align knowledge management strategies with organizational purpose and culture.

• Design and implement processes for knowledge identification, acquisition, and sharing.

• Establish governance structures, roles, and responsibilities for KM systems.

• Promote a collaborative and innovative knowledge-sharing culture.

• Integrate KM with digital platforms, content management, and learning systems.

• Develop mechanisms to retain critical knowledge and prevent loss.

• Evaluate the effectiveness of knowledge processes using performance indicators.

• Ensure continual improvement and alignment with ISO management system principles.

• Prepare for ISO 30401 certification and internal audits.

Who Should Attend

• Knowledge Managers and Chief Knowledge Officers (CKOs)

• Learning and Development (L&D) Professionals

• Innovation, R&D, and Strategy Leaders

• HR Managers and Organizational Development Specialists

• Digital Transformation and IT Teams

• Consultants supporting KM system design and implementation

Recommendations

• No prior ISO 30401 experience required

• Familiarity with knowledge-sharing tools or organizational learning is helpful

• Suitable for both knowledge-intensive industries and public sector bodies

Skills

• ISO 30401 requirement interpretation

• Knowledge strategy development

• KM system governance and leadership alignment

• Tacit and explicit knowledge processes

• Knowledge retention and risk mitigation

• Technology enablement for KM (intranets, portals, collaboration platforms)

• Cultural enablers of knowledge sharing

• Performance measurement in KM initiatives

• Integration with ISO 9001, ISO 27001, and digital ecosystems