Course Content
Introduction
4. Context of the Organization
5. Leadership
6. Planning
7. Support
8. Operation
9. Performance Evaluation
10. Improvement
Annex
Course Feedback (Required)
Scope
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Normative References
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Terms and Definitions
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Video
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1 Topic
Video
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4.1 Understanding the Organization and Its Context
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1 Topic
4.1 Guideline and Example
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4.2 Understanding the Needs and Expectations of Interested Parties
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1 Topic
4.2 Guideline and Example
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4.3 Determining the Scope of the Quality Management System
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1 Topic
4.3 Guideline and Example
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4.4 Quality Management System and Its Processes
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1 Topic
4.4 Guideline and Example
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4. Quiz
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1 Quiz
4. Context of the Organization – Quiz
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5.1 Leadership and Commitment
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1 Topic
5.1 Guideline and Example
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5.2 Quality Policy
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1 Topic
5.2 Guideline and Example
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5.3 Organizational Roles, Responsibilities and Authorities
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1 Topic
5.3 Guideline and Example
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5. Quiz
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1 Quiz
5. Leadership – Quiz
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6.1 Actions to Address Risks and Opportunities
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1 Topic
6.1 Guideline and Example
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6.2 Quality Objectives and Planning to Achieve Them
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6.2 Guidline and Example
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6. Quiz
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1 Quiz
6. Planning
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7.1 Resources
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1 Topic
7.1 Guideline and Example
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7.2 Competence
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7.2 Guideline and Example
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7.3 Awareness
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7.3 Guideline and Example
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7.4 Communication
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7.4 Guideline and Example
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7.5 Documented Information
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7.5 Guideline and Example
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7. Quiz
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1 Quiz
7. Support – Quiz
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8.1 Operational Planning and Control
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8.1 Guideline and Example
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8.2 Requirements for Products and Services
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8.2 Guidline and Example
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8.3 Design and Development of Products and Services
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1 Topic
8.3 Guidline and Example
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8.4 Control of Externally Provided Processes, Products and Services
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1 Topic
8.4 Guidline and Example
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8.5 Production and Service Provision
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1 Topic
8.5 Guideline and Example
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8.6 Release of Products and Services
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1 Topic
8.6 Guideline and Example
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8.7 Control of Nonconforming Outputs
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8.7 Guideline and Example
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8. Quiz
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1 Quiz
8. Operation – Quiz
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9.1 Monitoring, Measurement, Analysis, and Evaluation
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9.1 Guideline and Example
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9.2 Internal Audit
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1 Topic
9.2 Guideline and Example
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9.3 Management Review
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9.3 Management Review
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9. Quiz
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1 Quiz
9. Performance Evaluation – Quiz
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10.1 General
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10.2 Nonconformity and Corrective Action
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10.3 Continual Improvement
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10. Guideline and Example
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10. Quiz
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1 Quiz
10. Improvement – Quiz
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Annex A
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Annex B
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Course Feedback (Required)
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Final Quiz
Final Quiz
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