Course Overview

This comprehensive course provides the knowledge, practical tools, and implementation strategies required to establish, implement, maintain, and continually improve an Asset Management System (AMS) in accordance with ISO 55001:2024.

Participants will gain a thorough understanding of asset management principles, the requirements of ISO 55001, and internationally recognized best practices for managing physical assets throughout their lifecycle. The course combines theory with practical implementation techniques, enabling organizations to improve asset performance, reduce lifecycle costs, manage risks, and support long-term organizational objectives.

The course covers the complete implementation process from organizational context through leadership, planning, support, operation, performance evaluation, and continual improvement, while preparing participants for successful certification.

What You’ll Learn

By the end of this course, you will be able to:

• Understand the purpose, principles, and structure of ISO 55001:2024.
• Interpret and apply all ISO 55001 requirements within your organization.
• Establish an effective Asset Management System (AMS).
• Develop asset management policies, objectives, and strategic asset management plans (SAMP).
• Integrate risk-based thinking into asset management decisions.
• Manage asset lifecycle planning and optimization.
• Define asset information and documentation requirements.
• Establish performance indicators and asset management objectives.
• Implement asset risk assessment and opportunity management.
• Develop operational controls for asset acquisition, operation, maintenance, renewal, and disposal.
• Conduct internal audits and management reviews.
• Prepare the organization for third-party certification.
• Drive continual improvement of the Asset Management System.

Who Should Attend

• Asset Managers
• Maintenance Managers
• Operations Managers
• Engineering Managers
• Facility Managers
• Infrastructure Managers
• Utility Managers
• Reliability Engineers
• Project Managers
• Internal Auditors
• ISO Consultants
• Senior Management
• Risk Managers
• Compliance Managers
• Anyone responsible for organizational assets

Recommended

• Basic understanding of organizational management systems
• Familiarity with engineering, operations, maintenance, infrastructure, or asset management is beneficial
• Previous ISO management system experience is helpful but not required
• No prior ISO 55001 knowledge is necessary

Course Description

This course provides practical guidance on ISO 45003:2021, the first international standard focused on managing psychosocial risks and promoting mental well-being in the workplace. As a supplement to ISO 45001 (Occupational Health & Safety Management Systems), ISO 45003 helps organizations identify, prevent, and address work-related factors that could negatively impact psychological health. The training empowers HR, HSE, and leadership teams to build safer, more supportive, and productive work environments.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the scope, structure, and intent of ISO 45003:2021.

• Define and identify psychosocial hazards such as workload, bullying, poor communication, or lack of support.

• Assess and manage mental health risks as part of your Occupational Health & Safety Management System (OHSMS).

• Integrate psychosocial risk controls into HR, leadership, and safety practices.

• Promote a mentally healthy workplace culture through leadership and employee engagement.

• Design and implement policies to address stress, burnout, and emotional well-being.

• Measure psychosocial risks and evaluate workplace well-being outcomes.

• Align with ISO 45001 requirements for hazard identification, risk assessment, and control.

• Support compliance with national workplace mental health regulations and global standards.

• Prepare documentation and evidence for audits or certifications.

Who Should Attend

• HSE and Occupational Health Managers

• HR Leaders and People & Culture Teams

• Well-being and Mental Health Program Coordinators

• Line Managers, Supervisors, and Team Leads

• ISO 45001 Implementers and Auditors

• Consultants in health, safety, and organizational psychology

Recommendations

• Familiarity with ISO 45001 or workplace safety practices is helpful

• No prior ISO 45003 experience required

• Ideal for organizations addressing mental health, burnout, or high-stress work environments

Skills

• ISO 45003 guideline application

• Psychosocial hazard identification and control

• Integration of mental health into safety systems

• Policy development for psychological well-being

• Organizational stress and fatigue risk management

• Data-driven evaluation of psychosocial risks

• Support strategies for high-risk or trauma-exposed teams

• Compliance with workplace health laws and expectations

• Audit readiness and documentation for OHSMS + well-being

Course description

This course provides comprehensive guidance on implementing ISO/IEC 25002, part of the ISO/IEC 25000 SQuaRE (Software Product Quality Requirements and Evaluation) series. ISO 25002 defines the measurement and evaluation process for software product quality based on defined quality characteristics such as functionality, reliability, usability, performance, security, maintainability, and portability. Participants will learn how to design and conduct structured software quality evaluations that align with business needs, regulatory requirements, and continuous improvement strategies.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the structure, purpose, and role of ISO/IEC 25002 in the SQuaRE framework.

• Apply the quality evaluation process model: planning, specification, execution, and conclusion.

• Select and define relevant software quality characteristics and sub-characteristics.

• Identify applicable quality measures based on ISO/IEC 25023 and ISO/IEC 25010.

• Develop quality evaluation criteria for new, evolving, or acquired software products.

• Conduct measurement activities and gather quantitative and qualitative data.

• Analyze and interpret results to determine software product conformity.

• Document the software quality evaluation results for internal or customer reporting.

• Align software quality assessment with procurement, development, or release decisions.

• Integrate ISO 25002 with other standards such as ISO 90003, ISO/IEC 12207, or Agile frameworks.

Who Should Attend

• Software Quality Assurance (SQA) Engineers

• Product Owners and Release Managers

• Software Developers and System Architects

• IT Compliance and Risk Officers

• Software Procurement and Vendor Assessment Teams

• Consultants in software quality and ISO/IEC standards

Recommendations

• Familiarity with software development lifecycle (SDLC) or testing is helpful

• No prior ISO/IEC 25000 experience required

• Useful for teams working in regulated, high-reliability, or mission-critical environments

Skills

• ISO/IEC 25002 evaluation process application

• Software quality criteria design

• Measurement using ISO/IEC 25010 and 25023 models

• Software product conformity evaluation

• Technical reporting and decision support

• Integration with DevOps, Agile, or V-model systems

• Supplier evaluation based on software quality

• Software release and acceptance validation

Course description

This course provides practical guidance on implementing ISO 22483, the international standard for ensuring quality, safety, and professionalism in the provision of tourist services. Targeted at tourism service providers, including hotels, tour operators, and destination management companies, the course focuses on service delivery, staff competence, sustainability, customer satisfaction, and accessibility. The training helps organizations align with international best practices to improve customer experience, support sustainable tourism, and enhance service reputation.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the structure and scope of ISO 22483:2020 and its application in tourism services.

• Define quality and professionalism requirements for tourist service providers.

• Apply standardized practices for customer communication, safety, hygiene, and sustainability.

• Ensure staff qualification, training, and multilingual capability to meet diverse customer needs.

• Manage service delivery elements including reception, accommodation, catering, and activities.

• Promote inclusiveness and accessibility for tourists with specific needs.

• Establish procedures for monitoring customer satisfaction and handling complaints.

• Integrate sustainability, local culture promotion, and environmental protection practices.

• Develop documentation and policies aligned with ISO 22483 guidelines.

• Prepare your organization for ISO 22483 certification or tourism excellence audits.

Who Should Attend

• Hotel and Hospitality Managers

• Tour Operators and Travel Agency Professionals

• Destination Management Company (DMC) Teams

• Quality and Service Excellence Officers in tourism

• Compliance and Sustainability Managers in the travel sector

• Consultants supporting service improvement or tourism certification

Recommendations

• Experience in tourism or hospitality operations is helpful

• No prior ISO certification knowledge is required

• Suitable for both public and private organizations offering tourism-related services

Skills

• ISO 22483 clause interpretation and application

• Customer service excellence in tourism

• Staff competence and multilingual service readiness

• Accessible and inclusive tourism planning

• Hygiene, safety, and environmental compliance

• Sustainable tourism integration

• Service documentation and quality control

• Customer satisfaction and feedback systems

• Certification or compliance audit preparation

Course description

This course provides an in-depth understanding of ISO 22316, the international standard offering guidance on organizational resilience. It helps organizations strengthen their ability to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions. Unlike prescriptive systems, ISO 22316 provides a framework based on key principles such as leadership, culture, shared vision, and risk awareness. This training empowers participants to embed resilience into strategy, operations, and organizational culture across all sectors.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the purpose, scope, and principles of ISO 22316:2017.

• Define organizational resilience and its relationship with risk, business continuity, and sustainability.

• Identify the elements that contribute to resilience: leadership, communication, culture, and resources.

• Assess current organizational capabilities and gaps in resilience.

• Develop strategies that improve adaptability, flexibility, and responsiveness.

• Align resilience activities with governance, performance, and stakeholder expectations.

• Foster collaboration, innovation, and a shared vision across the organization.

• Create a roadmap to embed resilience thinking in organizational systems.

• Integrate ISO 22316 with related standards (ISO 22301, ISO 31000, ISO 9001, etc.).

• Monitor and evaluate improvements in resilience through relevant indicators.

Who Should Attend

• Risk and Resilience Managers

• Business Continuity and Crisis Management Professionals

• Executive and Strategic Leaders

• Governance, Risk, and Compliance (GRC) Officers

• Organizational Development and HR Leaders

• Consultants supporting organizational transformation and continuity

Recommendations

• Familiarity with organizational strategy, risk, or business continuity is helpful

• No prior experience with ISO 22316 required

• Useful for both public and private sector organizations across industries

Skills

• ISO 22316 principles and application

• Organizational resilience gap assessment

• Resilience strategy development

• Stakeholder engagement and leadership alignment

• Integration with ISO 22301 (BCMS) and ISO 31000 (Risk Management)

• Adaptive capacity planning

• Culture and behavioral enablers of resilience

• Measurement and continual improvement of resilience