- ACS Academy
- Flexible Learning, Lasting Success
-
- info@acs-academy.ca
- (604) 924-5506 ext.377
- 318-901 Third Street West, North Vancouver, BC, V7P 3P9
As the holiday season approaches, please note our adjusted front desk office hours:
This training provides comprehensive coverage of internal auditing requirements and practices for ISO 9001:2015, the international standard for Quality Management Systems (QMS). It focuses on how to plan, conduct, report, and follow up internal audits in a practical and professional manner.
Designed for quality managers, internal auditors, process owners, supervisors, and compliance personnel, this course walks participants through audit principles, ISO 9001 clause interpretation, process-based auditing, risk-based thinking, evidence collection, nonconformity writing, root cause analysis, and corrective action follow-up.
The course prepares participants to evaluate whether an organization’s QMS is effectively implemented, maintained, and aligned with ISO 9001 requirements, customer expectations, legal/regulatory obligations, and continual improvement objectives.
This training course provides practical and strategic guidance on implementing TACCP (Threat Assessment and Critical Control Points) a proactive, risk-based system designed to identify and mitigate intentional threats to the food supply chain. Unlike HACCP (which targets unintentional hazards), TACCP focuses on malicious contamination, sabotage, food fraud, extortion, and terrorism. Aligned with PAS 96 (Guide to Protecting and Defending Food and Drink from Deliberate Attack) and GFSI food defense requirements, this course equips food businesses to build robust food defense plans that reduce vulnerabilities and enhance supply chain trust.
By the end of the course, you will be able to:
Understand the principles and structure of TACCP and how it differs from HACCP
Interpret PAS 96:2017 guidelines for food and drink defense
Conduct food threat vulnerability assessments (TVA)
Identify potential internal and external threats to food operations
Implement countermeasures and food defense control points
Build a multi-disciplinary food defense team and governance structure
Document a comprehensive food defense plan
Prepare for audits and compliance with BRCGS, FSSC 22000, FSMA, and IFS
Train frontline staff in recognizing suspicious behavior and handling incidents
Integrate TACCP with VACCP (food fraud prevention) and HACCP for holistic protection
Food Safety and Quality Assurance Managers
Supply Chain Security and Risk Managers
HACCP and VACCP Team Members
Site Managers and Operations Supervisors
Regulatory and Compliance Officers
Food Manufacturers, Distributors, Retailers
Packaging and Ingredient Suppliers
Exporters to the US or other FSMA-regulated markets
Organizations pursuing BRCGS Issue 9, FSSC 22000, or IFS certifications
Basic HACCP understanding is helpful (but not mandatory)
Ideal for organizations dealing with high-value, high-risk, or widely distributed products
Recommended alongside VACCP (food fraud) training for full food integrity coverage
This course provides in-depth training on Good Storage Practices (GSP), a critical component of quality systems for the safe storage and handling of regulated products. GSP ensures that goods are stored under controlled conditions, minimizing contamination, degradation, or mix-ups and supporting traceability throughout the supply chain. Aligned with WHO GSP guidelines, GDP principles, and national regulations, the course prepares participants to implement compliant warehousing operations, especially in pharma, food, cosmetics, and chemical sectors. It supports readiness for inspections by drug authorities, food safety bodies, or third-party certifiers.
By the end of the course, you will be able to:
Understand global GSP principles and their role in product quality and safety
Identify regulatory expectations under WHO, FDA, EU, CDSCO, FSSAI, etc.
Design hygienic and temperature-controlled storage facilities
Implement SOPs for receiving, handling, storing, and dispatching goods
Apply stock rotation principles like FIFO/FEFO and batch traceability
Prevent contamination, mix-ups, or pest infestations in warehouses
Monitor temperature, humidity, and critical storage parameters
Handle rejected, recalled, or expired products appropriately
Maintain documentation for inspections and audits
Align GSP with GMP, GDP, and QMS frameworks
Warehouse Managers and Supervisors
QA/QC and Compliance Officers
Logistics and Supply Chain Professionals
Production and Material Management Staff
Pharmacists and Storekeepers
Food and Pharma Industry Operators
Auditors, Inspectors, and Regulatory Affairs Teams
Organizations pursuing WHO, ISO, or national certification
No prior GSP certification required
Recommended for storage operations involving temperature- or time-sensitive products
Suitable for pharma, food, cosmetics, agrochemical, veterinary, and chemical sectors
This training equips participants with the knowledge and practical skills to perform internal audits based on the ISO/IEC 17025:2017 standard, which governs the competence of testing and calibration laboratories. The course focuses on audit planning, execution, reporting, and follow-up, enabling organizations to evaluate both technical competence and quality system performance. Participants will learn how to conduct risk-based audits, identify nonconformities, ensure impartiality, and support continual improvement. Real-world scenarios, checklists, and audit trail techniques are used to build auditing confidence and readiness for accreditation bodies assessments (e.g., SCC, ANAB, IAS).
By the end of the course, you will be able to:
This training provides comprehensive coverage of ISO/IEC 17025:2017, the global standard for the competence of testing and calibration laboratories. It focuses on interpreting and applying both the technical requirements and the quality management system (QMS) components needed to achieve or maintain accreditation. Designed for laboratory professionals, quality managers, and assessors, this course walks participants through risk-based thinking, impartiality, traceability, equipment control, method validation, and reporting. It prepares organizations to meet international expectations for accuracy, reliability, and consistency of laboratory results.
By the end of the course, you will be able to:
Understand the structure, purpose, and scope of ISO/IEC 17025:2017
Interpret key clauses: impartiality, confidentiality, competence, and risk-based thinking
Implement technical controls for equipment, calibration, and environmental conditions
Establish traceability of measurements and metrological confirmation
Validate test methods and handle method deviation or development
Manage personnel competence, training records, and role-specific responsibilities
Create a quality management system aligned with ISO 9001 principles
Control documents, records, and internal audits under ISO/IEC 17025
Conduct root cause analysis, corrective actions, and management reviews
Prepare for external audits, accreditation visits, and continual improvement
Laboratory Quality Managers and Supervisors
Technical Managers and Analysts
Calibration and Testing Lab Staff
Internal Auditors and QMS Coordinators
Accreditation and Regulatory Compliance Teams
Metrology, Life Sciences, Food, Pharma, Environmental, and Construction Labs
Organizations pursuing NABL, A2LA, UKAS, or ILAC recognition
Basic familiarity with laboratory practices is helpful
No prior ISO/IEC 17025 certification required
Useful as a pre-requisite for ISO/IEC 17025 Internal Auditor or Assessor training
This course offers a comprehensive guide to ISO 26000:2010, the international standard for social responsibility. Unlike other ISO management system standards, ISO 26000 is non-certifiable and provides guidance rather than requirements. It supports organizations of all sizes and sectors in operating in a socially responsible manner by aligning values, strategy, and operations with ethical, legal, and environmental expectations. This course equips participants to embed responsible practices across seven core subjects, including human rights, labour, the environment, and community involvement.
By the end of the course, you will be able to:
Understand the scope, structure, and foundational principles of ISO 26000.
Apply the seven core subjects of social responsibility:
Organizational governance
Human rights
Labor practices
The environment
Fair operating practices
Consumer issues
Community involvement and development
Align social responsibility practices with organizational strategy.
Identify relevant stakeholders and engage them effectively.
Assess social and environmental impacts of operations and supply chains.
Integrate ISO 26000 with CSR, ESG, and sustainability reporting frameworks.
Develop and implement policies, codes of conduct, and social programs.
Promote transparency, ethical behavior, and accountability across departments.
Benchmark and measure progress in social responsibility.
Communicate your organization’s social responsibility efforts to internal and external stakeholders.
CSR, ESG, and Sustainability Officers
Compliance and Ethics Managers
HR and Diversity & Inclusion Professionals
Environmental and Community Engagement Leaders
Executive Leadership and Strategy Teams
Consultants in sustainability, governance, and corporate responsibility
No prior experience with ISO 26000 is required
Familiarity with sustainability, ESG, or social impact frameworks is helpful
Suitable for all sectors: public, private, and nonprofit
ISO 26000 principles and guideline interpretation
Stakeholder engagement and mapping
Ethical governance and transparency practices
Human rights due diligence
Environmental and social impact awareness
Community development strategy
Responsible supply chain management
CSR and ESG alignment
Non-financial reporting and communication
This course provides comprehensive guidance on implementing ISO/IEC 25002, part of the ISO/IEC 25000 SQuaRE (Software Product Quality Requirements and Evaluation) series. ISO 25002 defines the measurement and evaluation process for software product quality based on defined quality characteristics such as functionality, reliability, usability, performance, security, maintainability, and portability. Participants will learn how to design and conduct structured software quality evaluations that align with business needs, regulatory requirements, and continuous improvement strategies.
By the end of the course, you will be able to:
Understand the structure, purpose, and role of ISO/IEC 25002 in the SQuaRE framework.
Apply the quality evaluation process model: planning, specification, execution, and conclusion.
Select and define relevant software quality characteristics and sub-characteristics.
Identify applicable quality measures based on ISO/IEC 25023 and ISO/IEC 25010.
Develop quality evaluation criteria for new, evolving, or acquired software products.
Conduct measurement activities and gather quantitative and qualitative data.
Analyze and interpret results to determine software product conformity.
Document the software quality evaluation results for internal or customer reporting.
Align software quality assessment with procurement, development, or release decisions.
Integrate ISO 25002 with other standards such as ISO 90003, ISO/IEC 12207, or Agile frameworks.
Software Quality Assurance (SQA) Engineers
Product Owners and Release Managers
Software Developers and System Architects
IT Compliance and Risk Officers
Software Procurement and Vendor Assessment Teams
Consultants in software quality and ISO/IEC standards
Familiarity with software development lifecycle (SDLC) or testing is helpful
No prior ISO/IEC 25000 experience required
Useful for teams working in regulated, high-reliability, or mission-critical environments
ISO/IEC 25002 evaluation process application
Software quality criteria design
Measurement using ISO/IEC 25010 and 25023 models
Software product conformity evaluation
Technical reporting and decision support
Integration with DevOps, Agile, or V-model systems
Supplier evaluation based on software quality
Software release and acceptance validation
This course provides practical guidance on implementing ISO 22483, the international standard for ensuring quality, safety, and professionalism in the provision of tourist services. Targeted at tourism service providers, including hotels, tour operators, and destination management companies, the course focuses on service delivery, staff competence, sustainability, customer satisfaction, and accessibility. The training helps organizations align with international best practices to improve customer experience, support sustainable tourism, and enhance service reputation.
By the end of the course, you will be able to:
Understand the structure and scope of ISO 22483:2020 and its application in tourism services.
Define quality and professionalism requirements for tourist service providers.
Apply standardized practices for customer communication, safety, hygiene, and sustainability.
Ensure staff qualification, training, and multilingual capability to meet diverse customer needs.
Manage service delivery elements including reception, accommodation, catering, and activities.
Promote inclusiveness and accessibility for tourists with specific needs.
Establish procedures for monitoring customer satisfaction and handling complaints.
Integrate sustainability, local culture promotion, and environmental protection practices.
Develop documentation and policies aligned with ISO 22483 guidelines.
Prepare your organization for ISO 22483 certification or tourism excellence audits.
Hotel and Hospitality Managers
Tour Operators and Travel Agency Professionals
Destination Management Company (DMC) Teams
Quality and Service Excellence Officers in tourism
Compliance and Sustainability Managers in the travel sector
Consultants supporting service improvement or tourism certification
Experience in tourism or hospitality operations is helpful
No prior ISO certification knowledge is required
Suitable for both public and private organizations offering tourism-related services
ISO 22483 clause interpretation and application
Customer service excellence in tourism
Staff competence and multilingual service readiness
Accessible and inclusive tourism planning
Hygiene, safety, and environmental compliance
Sustainable tourism integration
Service documentation and quality control
Customer satisfaction and feedback systems
Certification or compliance audit preparation
This course provides an in-depth understanding of ISO 22316, the international standard offering guidance on organizational resilience. It helps organizations strengthen their ability to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions. Unlike prescriptive systems, ISO 22316 provides a framework based on key principles such as leadership, culture, shared vision, and risk awareness. This training empowers participants to embed resilience into strategy, operations, and organizational culture across all sectors.
By the end of the course, you will be able to:
Understand the purpose, scope, and principles of ISO 22316:2017.
Define organizational resilience and its relationship with risk, business continuity, and sustainability.
Identify the elements that contribute to resilience: leadership, communication, culture, and resources.
Assess current organizational capabilities and gaps in resilience.
Develop strategies that improve adaptability, flexibility, and responsiveness.
Align resilience activities with governance, performance, and stakeholder expectations.
Foster collaboration, innovation, and a shared vision across the organization.
Create a roadmap to embed resilience thinking in organizational systems.
Integrate ISO 22316 with related standards (ISO 22301, ISO 31000, ISO 9001, etc.).
Monitor and evaluate improvements in resilience through relevant indicators.
Risk and Resilience Managers
Business Continuity and Crisis Management Professionals
Executive and Strategic Leaders
Governance, Risk, and Compliance (GRC) Officers
Organizational Development and HR Leaders
Consultants supporting organizational transformation and continuity
Familiarity with organizational strategy, risk, or business continuity is helpful
No prior experience with ISO 22316 required
Useful for both public and private sector organizations across industries
ISO 22316 principles and application
Organizational resilience gap assessment
Resilience strategy development
Stakeholder engagement and leadership alignment
Integration with ISO 22301 (BCMS) and ISO 31000 (Risk Management)
Adaptive capacity planning
Culture and behavioral enablers of resilience
Measurement and continual improvement of resilience
This course provides comprehensive guidance on applying ISO 19600:2014, the international standard for establishing, developing, implementing, evaluating, maintaining, and improving a Compliance Management System (CMS). Based on the principles of good governance, proportionality, transparency, and sustainability, ISO 19600 helps organizations proactively manage legal, regulatory, and ethical compliance obligations. This training is ideal for organizations aiming to reduce compliance risk, foster a culture of integrity, and strengthen internal controls through a structured CMS framework.
By the end of the course, you will be able to:
Understand the purpose, structure, and scope of ISO 19600:2014.
Define the key principles of compliance management, including risk-based thinking.
Identify compliance obligations and integrate them into operational processes.
Establish roles, responsibilities, and leadership for compliance governance.
Design and implement compliance risk assessment and mitigation measures.
Develop policies, procedures, and training programs to support compliance.
Build systems for compliance reporting, monitoring, and auditing.
Integrate the CMS into other management systems such as ISO 9001, ISO 27001, or ISO 37301.
Promote a culture of compliance through communication and leadership engagement.
Evaluate and continually improve the effectiveness of the compliance management system.
Risk Managers and Internal Auditors
Legal and Governance Professionals
Quality and Operations Managers
Senior Management and Corporate Executives
Consultants supporting CMS implementation or regulatory compliance
Familiarity with organizational compliance or risk functions is helpful
No prior ISO 19600 experience is required
Suitable for public, private, and nonprofit organizations across industries
ACS Academy is a federally registered Canadian provider of training and consulting services, offering accredited certificate programs, industry-focused training, and support for management systems and international standards. Backed by experienced professionals with hands-on expertise, ACS Academy delivers practical, high-quality solutions that help organizations achieve compliance, operational excellence, and sustainable growth across industries.