- ACS Academy
- Flexible Learning, Lasting Success
-
- info@acs-academy.ca
- (604) 924-5506 ext.377
- 318-901 Third Street West, North Vancouver, BC, V7P 3P9
As the holiday season approaches, please note our adjusted front desk office hours:
This training provides comprehensive coverage of internal auditing requirements and practices for ISO 9001:2015, the international standard for Quality Management Systems (QMS). It focuses on how to plan, conduct, report, and follow up internal audits in a practical and professional manner.
Designed for quality managers, internal auditors, process owners, supervisors, and compliance personnel, this course walks participants through audit principles, ISO 9001 clause interpretation, process-based auditing, risk-based thinking, evidence collection, nonconformity writing, root cause analysis, and corrective action follow-up.
The course prepares participants to evaluate whether an organization’s QMS is effectively implemented, maintained, and aligned with ISO 9001 requirements, customer expectations, legal/regulatory obligations, and continual improvement objectives.
This training provides comprehensive coverage of ISO/IEC 17025:2017, the global standard for the competence of testing and calibration laboratories. It focuses on interpreting and applying both the technical requirements and the quality management system (QMS) components needed to achieve or maintain accreditation. Designed for laboratory professionals, quality managers, and assessors, this course walks participants through risk-based thinking, impartiality, traceability, equipment control, method validation, and reporting. It prepares organizations to meet international expectations for accuracy, reliability, and consistency of laboratory results.
By the end of the course, you will be able to:
Understand the structure, purpose, and scope of ISO/IEC 17025:2017
Interpret key clauses: impartiality, confidentiality, competence, and risk-based thinking
Implement technical controls for equipment, calibration, and environmental conditions
Establish traceability of measurements and metrological confirmation
Validate test methods and handle method deviation or development
Manage personnel competence, training records, and role-specific responsibilities
Create a quality management system aligned with ISO 9001 principles
Control documents, records, and internal audits under ISO/IEC 17025
Conduct root cause analysis, corrective actions, and management reviews
Prepare for external audits, accreditation visits, and continual improvement
Laboratory Quality Managers and Supervisors
Technical Managers and Analysts
Calibration and Testing Lab Staff
Internal Auditors and QMS Coordinators
Accreditation and Regulatory Compliance Teams
Metrology, Life Sciences, Food, Pharma, Environmental, and Construction Labs
Organizations pursuing NABL, A2LA, UKAS, or ILAC recognition
Basic familiarity with laboratory practices is helpful
No prior ISO/IEC 17025 certification required
Useful as a pre-requisite for ISO/IEC 17025 Internal Auditor or Assessor training
This course provides a practical, standards‑aligned introduction to ISO 10002:2018, the international guideline for complaints handling and customer satisfaction. Participants will learn how to design, implement, and maintain an effective complaints management system that is open, fair, and easy for customers to use. The course covers the key principles, process framework, and documentation requirements of ISO 10002, with emphasis on resolving complaints systematically, analyzing root causes, and using feedback to improve products, services, and customer experience. It is designed for professionals involved in quality, customer service, and operational improvement across all sectors.
By the end of the course, you will be able to:
Understand the scope, structure, and principles of ISO 10002:2018.
Design and implement a customer-focused complaints-handling process.
Define roles and responsibilities in handling and resolving complaints.
Establish fair, transparent, and accessible procedures for customers.
Collect and analyze feedback and complaints data for continual improvement.
Align complaints handling with ISO 9001 quality management systems.
Communicate decisions and outcomes effectively to stakeholders.
Monitor performance indicators related to customer satisfaction.
Ensure legal and regulatory compliance in complaint resolution.
Prepare documentation and records to support certification or internal audits.
Customer Service and Support Managers
Quality Assurance and ISO 9001 Practitioners
Compliance and Risk Managers
CRM and Operations Managers
Call Center Supervisors and Service Coordinators
Consultants supporting customer satisfaction programs
Familiarity with basic customer service or quality systems is helpful
No prior ISO 10002 experience required
Useful for both public-facing and B2B organizations across industries
This course prepares participants to plan, conduct, report, and follow up on internal audits of a Quality Management System (QMS) based on ISO 29001:2020, which extends ISO 9001 with sector-specific requirements for the oil, gas, and petrochemical industries. Participants will learn to apply ISO 19011 auditing principles while evaluating conformity, performance, and sector-specific controls related to defect prevention, service reliability, and supply chain risk. Practical tools, checklists, and real-world case examples ensure learners are ready to perform high-impact internal audits.
By the end of the course, you will be able to:
Understand the structure and requirements of ISO 29001:2020 and its alignment with ISO 9001.
Apply ISO 19011:2018 auditing guidelines in the oil & gas sector context.
Develop risk-based internal audit plans focused on critical quality and supply chain risks.
Conduct process audits of design, procurement, manufacturing, and service delivery.
Verify implementation of sector-specific QMS controls, including defect prevention and supplier quality assurance.
Identify and document nonconformities, observations, and improvement opportunities.
Write objective and impactful audit reports.
Support corrective actions, effectiveness verification, and continual improvement.
Assess audit findings to improve overall QMS maturity and certification readiness.
Prepare your organization for external audits, regulatory reviews, or certification audits.
Internal Auditors in oil, gas, and petrochemical sectors
QMS Coordinators and Compliance Managers
Project and Operations Managers
Supplier Quality and Procurement Professionals
Technical Engineers and Field Supervisors
Consultants supporting ISO 29001 implementation or auditing
Familiarity with ISO 9001 or ISO 29001 is helpful
No prior audit experience required
Ideal for organizations involved in upstream, midstream, or downstream operations
A practitioner-focused course that shows you how to design, implement, and sustain an Occupational Health & Safety Management System (OHSMS) aligned to ISO 45001. We follow the PDCA backbone, starting with organizational context, leadership roles, and worker participation. You’ll learn to identify hazards, assess risks, and meet regulatory obligations while setting clear OH&S objectives and programs. We translate requirements into lean procedures and records, then build operational controls using the hierarchy of controls, contractor management, procurement, and change management. You’ll develop emergency preparedness and response arrangements, competence and communication plans, and pragmatic documented information. Performance evaluation includes selecting leading/lagging indicators, conducting incident reporting and investigation, handling nonconformities and corrective actions, and preparing for internal audits and management review to drive continual improvement.
Map processes, identify hazards, and assess risk; prioritize controls
Build lean, auditable OHSMS procedures and documented information
Set OH&S objectives, targets, metrics; design improvement programs
Establish operational controls, contractor oversight, and change management
Plan emergency preparedness and response, drills, and reviews
Investigate incidents; manage findings and corrective actions
Prepare for internal audits and management review; integrate with 9001/14001/50001
OHS/HSE managers and coordinators; joint H&S committee members
Operations, maintenance, facilities, and project supervisors
Quality/IMS managers integrating multiple ISO systems
Internal auditors and implementation team members
Executives and budget owners seeking risk reduction and assurance
Basic OH&S concepts (hazards, risks, controls)
Familiarity with site processes/equipment and contractors
Comfort with simple data analysis (trend, variance)
Prior exposure to ISO or PDCA concepts
Awareness of local provincial/federal OHS requirements
This course equips participants with the knowledge and skills to perform effective internal audits of a Quality Management System (QMS) in accordance with ISO 13485:2016. Designed for organizations involved in the medical device lifecycle, the training focuses on assessing conformity with the standard’s requirements, regulatory expectations, and risk-based controls. It also integrates ISO 19011 audit principles and provides practical techniques for planning, executing, and reporting internal audits that support certification and continual improvement.
By the end of the course, you will be able to:
Understand the structure and key requirements of ISO 13485:2016.
Explain the internal audit process based on ISO 19011:2018.
Plan internal audits based on process, risk, and regulatory focus areas.
Develop audit checklists and gather objective evidence through records and interviews.
Assess implementation of procedures, documentation, traceability, and control of outsourced processes.
Identify nonconformities and generate clear, actionable audit findings.
Write professional audit reports and communicate results to stakeholders.
Follow up on corrective actions and verify effectiveness.
Contribute to continual improvement and readiness for regulatory inspections or certification audits.
Evaluate supplier audits and integration into the internal audit program.
Internal Auditors in medical device organizations
QMS Coordinators and Quality Assurance Staff
Regulatory Compliance Officers
Manufacturing and Operations Managers
Design and Development Engineers
Consultants supporting ISO 13485 compliance
Familiarity with ISO 13485:2016 or your organization’s medical device QMS is helpful
No prior internal audit experience is required
Basic understanding of medical device regulatory context is beneficial
This course is designed to equip participants with the skills and knowledge needed to conduct effective internal audits of an Information Security Management System (ISMS) based on ISO/IEC 27001:2022. It integrates the auditing principles of ISO 19011 with the specific requirements of ISO 27001, enabling participants to assess conformity, effectiveness, and continual improvement of information security controls. Real-world audit exercises and reporting templates help bridge the gap between theory and practice.
By the end of the course, you will be able to:
Understand ISO/IEC 27001:2022 clause structure and the purpose of an ISMS.
Explain the internal audit process in accordance with ISO 19011.
Plan internal audits based on risk, scope, and objectives.
Develop audit checklists and gather evidence through interviews, records, and observation.
Evaluate implementation of information security controls (Annex A).
Identify nonconformities, opportunities for improvement, and best practices.
Write clear, objective audit reports aligned with organizational requirements.
Support management review, corrective action, and continual improvement.
Assess audit effectiveness and follow up on previous audit results.
Prepare for certification and surveillance audits through internal audit readiness.
ISMS Coordinators and IT Managers
Internal Auditors and Risk Officers
Compliance Managers and Data Protection Officers
Cybersecurity and Governance Professionals
Consultants supporting ISO 27001 implementation or audits
Anyone involved in internal audit or information security roles
Familiarity with ISO/IEC 27001:2022 or general information security principles is helpful
No prior auditing experience is required
Some technical understanding of IT and data management is beneficial
This course provides practical training on planning, conducting, and reporting HACCP internal audits in alignment with the Codex HACCP System and ISO 19011 auditing guidelines. Participants learn how to assess prerequisite programs (PRPs), verify Critical Control Points (CCPs), evaluate monitoring records, and identify nonconformities related to food safety hazards. The course also includes root cause analysis, corrective action follow-up, and audit communication skills necessary for maintaining and improving an effective Food Safety Management System (FSMS). Through real case scenarios and auditing exercises, trainees gain the competence to perform internal audits that ensure compliance, prevent food safety risks, and support regulatory and customer requirements.
This practical course equips you with the skills and methodology to conduct effective internal audits of a Food Safety Management System (FSMS) based on ISO 22000:2018. You’ll learn how to plan, perform, report, and follow up on audits to ensure conformity with ISO 22000, as well as effectiveness of the FSMS processes. The training aligns audit activities with ISO 19011 guidelines and provides real-world techniques for preparing audit checklists, interviewing, evidence collection, and reporting nonconformities. It emphasizes risk-based thinking, critical control points (CCPs), and process auditing for continual improvement.
By the end of the course, you will be able to:
ACS Academy is a federally registered Canadian provider of training and consulting services, offering accredited certificate programs, industry-focused training, and support for management systems and international standards. Backed by experienced professionals with hands-on expertise, ACS Academy delivers practical, high-quality solutions that help organizations achieve compliance, operational excellence, and sustainable growth across industries.