- ACS Academy
- Flexible Learning, Lasting Success
-
- info@acs-academy.ca
- (604) 924-5506 ext.377
- 318-901 Third Street West, North Vancouver, BC, V7P 3P9
As the holiday season approaches, please note our adjusted front desk office hours:
This training provides comprehensive coverage of internal auditing requirements and practices for ISO 9001:2015, the international standard for Quality Management Systems (QMS). It focuses on how to plan, conduct, report, and follow up internal audits in a practical and professional manner.
Designed for quality managers, internal auditors, process owners, supervisors, and compliance personnel, this course walks participants through audit principles, ISO 9001 clause interpretation, process-based auditing, risk-based thinking, evidence collection, nonconformity writing, root cause analysis, and corrective action follow-up.
The course prepares participants to evaluate whether an organization’s QMS is effectively implemented, maintained, and aligned with ISO 9001 requirements, customer expectations, legal/regulatory obligations, and continual improvement objectives.
This training course provides practical and strategic guidance on implementing TACCP (Threat Assessment and Critical Control Points) a proactive, risk-based system designed to identify and mitigate intentional threats to the food supply chain. Unlike HACCP (which targets unintentional hazards), TACCP focuses on malicious contamination, sabotage, food fraud, extortion, and terrorism. Aligned with PAS 96 (Guide to Protecting and Defending Food and Drink from Deliberate Attack) and GFSI food defense requirements, this course equips food businesses to build robust food defense plans that reduce vulnerabilities and enhance supply chain trust.
By the end of the course, you will be able to:
Understand the principles and structure of TACCP and how it differs from HACCP
Interpret PAS 96:2017 guidelines for food and drink defense
Conduct food threat vulnerability assessments (TVA)
Identify potential internal and external threats to food operations
Implement countermeasures and food defense control points
Build a multi-disciplinary food defense team and governance structure
Document a comprehensive food defense plan
Prepare for audits and compliance with BRCGS, FSSC 22000, FSMA, and IFS
Train frontline staff in recognizing suspicious behavior and handling incidents
Integrate TACCP with VACCP (food fraud prevention) and HACCP for holistic protection
Food Safety and Quality Assurance Managers
Supply Chain Security and Risk Managers
HACCP and VACCP Team Members
Site Managers and Operations Supervisors
Regulatory and Compliance Officers
Food Manufacturers, Distributors, Retailers
Packaging and Ingredient Suppliers
Exporters to the US or other FSMA-regulated markets
Organizations pursuing BRCGS Issue 9, FSSC 22000, or IFS certifications
Basic HACCP understanding is helpful (but not mandatory)
Ideal for organizations dealing with high-value, high-risk, or widely distributed products
Recommended alongside VACCP (food fraud) training for full food integrity coverage
This course provides in-depth training on Good Storage Practices (GSP), a critical component of quality systems for the safe storage and handling of regulated products. GSP ensures that goods are stored under controlled conditions, minimizing contamination, degradation, or mix-ups and supporting traceability throughout the supply chain. Aligned with WHO GSP guidelines, GDP principles, and national regulations, the course prepares participants to implement compliant warehousing operations, especially in pharma, food, cosmetics, and chemical sectors. It supports readiness for inspections by drug authorities, food safety bodies, or third-party certifiers.
By the end of the course, you will be able to:
Understand global GSP principles and their role in product quality and safety
Identify regulatory expectations under WHO, FDA, EU, CDSCO, FSSAI, etc.
Design hygienic and temperature-controlled storage facilities
Implement SOPs for receiving, handling, storing, and dispatching goods
Apply stock rotation principles like FIFO/FEFO and batch traceability
Prevent contamination, mix-ups, or pest infestations in warehouses
Monitor temperature, humidity, and critical storage parameters
Handle rejected, recalled, or expired products appropriately
Maintain documentation for inspections and audits
Align GSP with GMP, GDP, and QMS frameworks
Warehouse Managers and Supervisors
QA/QC and Compliance Officers
Logistics and Supply Chain Professionals
Production and Material Management Staff
Pharmacists and Storekeepers
Food and Pharma Industry Operators
Auditors, Inspectors, and Regulatory Affairs Teams
Organizations pursuing WHO, ISO, or national certification
No prior GSP certification required
Recommended for storage operations involving temperature- or time-sensitive products
Suitable for pharma, food, cosmetics, agrochemical, veterinary, and chemical sectors
This training equips participants with the knowledge and practical skills to perform internal audits based on the ISO/IEC 17025:2017 standard, which governs the competence of testing and calibration laboratories. The course focuses on audit planning, execution, reporting, and follow-up, enabling organizations to evaluate both technical competence and quality system performance. Participants will learn how to conduct risk-based audits, identify nonconformities, ensure impartiality, and support continual improvement. Real-world scenarios, checklists, and audit trail techniques are used to build auditing confidence and readiness for accreditation bodies assessments (e.g., SCC, ANAB, IAS).
By the end of the course, you will be able to:
This training provides comprehensive coverage of ISO/IEC 17025:2017, the global standard for the competence of testing and calibration laboratories. It focuses on interpreting and applying both the technical requirements and the quality management system (QMS) components needed to achieve or maintain accreditation. Designed for laboratory professionals, quality managers, and assessors, this course walks participants through risk-based thinking, impartiality, traceability, equipment control, method validation, and reporting. It prepares organizations to meet international expectations for accuracy, reliability, and consistency of laboratory results.
By the end of the course, you will be able to:
Understand the structure, purpose, and scope of ISO/IEC 17025:2017
Interpret key clauses: impartiality, confidentiality, competence, and risk-based thinking
Implement technical controls for equipment, calibration, and environmental conditions
Establish traceability of measurements and metrological confirmation
Validate test methods and handle method deviation or development
Manage personnel competence, training records, and role-specific responsibilities
Create a quality management system aligned with ISO 9001 principles
Control documents, records, and internal audits under ISO/IEC 17025
Conduct root cause analysis, corrective actions, and management reviews
Prepare for external audits, accreditation visits, and continual improvement
Laboratory Quality Managers and Supervisors
Technical Managers and Analysts
Calibration and Testing Lab Staff
Internal Auditors and QMS Coordinators
Accreditation and Regulatory Compliance Teams
Metrology, Life Sciences, Food, Pharma, Environmental, and Construction Labs
Organizations pursuing NABL, A2LA, UKAS, or ILAC recognition
Basic familiarity with laboratory practices is helpful
No prior ISO/IEC 17025 certification required
Useful as a pre-requisite for ISO/IEC 17025 Internal Auditor or Assessor training
This course provides a practical, standards‑aligned introduction to ISO 10002:2018, the international guideline for complaints handling and customer satisfaction. Participants will learn how to design, implement, and maintain an effective complaints management system that is open, fair, and easy for customers to use. The course covers the key principles, process framework, and documentation requirements of ISO 10002, with emphasis on resolving complaints systematically, analyzing root causes, and using feedback to improve products, services, and customer experience. It is designed for professionals involved in quality, customer service, and operational improvement across all sectors.
By the end of the course, you will be able to:
Understand the scope, structure, and principles of ISO 10002:2018.
Design and implement a customer-focused complaints-handling process.
Define roles and responsibilities in handling and resolving complaints.
Establish fair, transparent, and accessible procedures for customers.
Collect and analyze feedback and complaints data for continual improvement.
Align complaints handling with ISO 9001 quality management systems.
Communicate decisions and outcomes effectively to stakeholders.
Monitor performance indicators related to customer satisfaction.
Ensure legal and regulatory compliance in complaint resolution.
Prepare documentation and records to support certification or internal audits.
Customer Service and Support Managers
Quality Assurance and ISO 9001 Practitioners
Compliance and Risk Managers
CRM and Operations Managers
Call Center Supervisors and Service Coordinators
Consultants supporting customer satisfaction programs
Familiarity with basic customer service or quality systems is helpful
No prior ISO 10002 experience required
Useful for both public-facing and B2B organizations across industries
This practical course equips participants with the essential knowledge and skills to establish, implement, maintain, and continually improve a Service Management System (SMS) in alignment with ISO/IEC 20000-1:2018. The course covers the standards’ requirements for planning, delivery, monitoring, and improvement of IT and business services to ensure consistency, reliability, and customer satisfaction. You will learn how to integrate ISO/IEC 20000-1 with ITIL® and other management systems (such as ISO 9001, ISO 27001, and ISO 22301) to achieve a robust, service-oriented framework. Real-world examples help bridge theory and practice, enabling participants to translate the clauses into operational excellence and measurable performance.
By the end of the course, you will be able to:
Explain the scope, structure, and intent of ISO/IEC 20000-1:2018.
Plan, implement, operate, monitor, and improve an effective Service Management System (SMS).
Identify service requirements, manage service portfolios, and ensure effective delivery and support.
Conduct performance evaluation and apply continual improvement processes.
Integrate ISO/IEC 20000-1 with other ISO standards and ITIL® best practices.
Prepare for internal and external audits, certification, and compliance assessments.
Develop policies, KPIs, and documentation to sustain service quality and governance.
IT managers and service delivery professionals
ITIL® practitioners and consultants
Quality and compliance managers
Information security and business continuity professionals
System administrators and technical support leaders
Auditors and certification coordinators
Project managers and process improvement specialists
Basic knowledge of IT service operations is helpful
Familiarity with ITIL or ISO 9001 is beneficial
Suitable for organizations with evolving service management maturity
This practitioner course turns ISO/IEC 42001 into a practical blueprint for establishing, implementing, maintaining, and improving an Artificial Intelligence Management System (AIMS). We link strategy and policy to clear governance, roles, and accountability for AI products and services. You’ll learn to scope your AIMS, identify stakeholders, and run risk/impact assessments that address safety, bias/fairness, privacy, security, and explainability. We translate lifecycle controls into day-to-day practices: data management, model design and testing, validation, deployment, monitoring, incident/change management, and decommissioning. The course covers documentation and traceability, transparency measures, human oversight, supplier/third-party model management, and metrics for performance and harm reduction. You’ll prepare audit-ready evidence, internal audit plans, and management review inputs that drive continual improvement and align with broader IMS or ESG commitments. Jurisdictional notes highlight privacy, accessibility, and sector-specific regulations relevant to your context. Designed for organizations that develop or use AI, from startups to the enterprise and public sector.
Translate ISO/IEC 42001 into an AIMS roadmap
Define scope, policy, roles, and governance structure
Run AI risk/impact assessments (bias, safety, privacy, security)
Implement lifecycle controls: data, design, testing, deployment, change
Establish monitoring, incident response, and model drift management
Manage third-party models, data providers, and contracts
Design transparency, human oversight, and recordkeeping
Prepare for internal audits, management reviews, and improvement
AI/ML leaders, product owners, and data science managers
Risk, compliance, privacy, and information security teams
Quality/IMS managers integrating AI governance
Engineering and platform (MLOps) leaders
Executives accountable for AI strategy and ethics
Basic ISO/PDCA or governance/risk knowledge
Familiarity with AI/ML concepts and data pipelines
Awareness of privacy/security frameworks (helpful)
Experience with software lifecycle or vendor management (helpful)
This course prepares participants to plan, conduct, report, and follow up on internal audits of a Quality Management System (QMS) based on ISO 29001:2020, which extends ISO 9001 with sector-specific requirements for the oil, gas, and petrochemical industries. Participants will learn to apply ISO 19011 auditing principles while evaluating conformity, performance, and sector-specific controls related to defect prevention, service reliability, and supply chain risk. Practical tools, checklists, and real-world case examples ensure learners are ready to perform high-impact internal audits.
By the end of the course, you will be able to:
Understand the structure and requirements of ISO 29001:2020 and its alignment with ISO 9001.
Apply ISO 19011:2018 auditing guidelines in the oil & gas sector context.
Develop risk-based internal audit plans focused on critical quality and supply chain risks.
Conduct process audits of design, procurement, manufacturing, and service delivery.
Verify implementation of sector-specific QMS controls, including defect prevention and supplier quality assurance.
Identify and document nonconformities, observations, and improvement opportunities.
Write objective and impactful audit reports.
Support corrective actions, effectiveness verification, and continual improvement.
Assess audit findings to improve overall QMS maturity and certification readiness.
Prepare your organization for external audits, regulatory reviews, or certification audits.
Internal Auditors in oil, gas, and petrochemical sectors
QMS Coordinators and Compliance Managers
Project and Operations Managers
Supplier Quality and Procurement Professionals
Technical Engineers and Field Supervisors
Consultants supporting ISO 29001 implementation or auditing
Familiarity with ISO 9001 or ISO 29001 is helpful
No prior audit experience required
Ideal for organizations involved in upstream, midstream, or downstream operations
This course equips participants with the knowledge and skills to perform effective internal audits of a Quality Management System (QMS) in accordance with ISO 13485:2016. Designed for organizations involved in the medical device lifecycle, the training focuses on assessing conformity with the standard’s requirements, regulatory expectations, and risk-based controls. It also integrates ISO 19011 audit principles and provides practical techniques for planning, executing, and reporting internal audits that support certification and continual improvement.
By the end of the course, you will be able to:
Understand the structure and key requirements of ISO 13485:2016.
Explain the internal audit process based on ISO 19011:2018.
Plan internal audits based on process, risk, and regulatory focus areas.
Develop audit checklists and gather objective evidence through records and interviews.
Assess implementation of procedures, documentation, traceability, and control of outsourced processes.
Identify nonconformities and generate clear, actionable audit findings.
Write professional audit reports and communicate results to stakeholders.
Follow up on corrective actions and verify effectiveness.
Contribute to continual improvement and readiness for regulatory inspections or certification audits.
Evaluate supplier audits and integration into the internal audit program.
Internal Auditors in medical device organizations
QMS Coordinators and Quality Assurance Staff
Regulatory Compliance Officers
Manufacturing and Operations Managers
Design and Development Engineers
Consultants supporting ISO 13485 compliance
Familiarity with ISO 13485:2016 or your organization’s medical device QMS is helpful
No prior internal audit experience is required
Basic understanding of medical device regulatory context is beneficial
ACS Academy is a federally registered Canadian provider of training and consulting services, offering accredited certificate programs, industry-focused training, and support for management systems and international standards. Backed by experienced professionals with hands-on expertise, ACS Academy delivers practical, high-quality solutions that help organizations achieve compliance, operational excellence, and sustainable growth across industries.