Course description

This course provides comprehensive guidance on ISO/IEC 27018:2019, the international code of practice for the protection of personally identifiable information (PII) in public cloud environments. As an extension to ISO/IEC 27001 and ISO/IEC 27002, ISO 27018 specifically addresses privacy risks for cloud service providers (CSPs) that process PII on behalf of customers. Participants will learn how to implement cloud-specific privacy controls, fulfill legal and contractual obligations, and ensure trust and transparency in cloud-based personal data processing.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the structure, purpose, and applicability of ISO/IEC 27018:2019.

• Identify and implement PII protection controls in public cloud environments.

• Distinguish between ISO 27001, 27002, 27017, and 27018 and their privacy roles.

• Define responsibilities between cloud service providers (processors) and customers (controllers).

• Implement privacy-by-design and privacy-by-default principles in cloud services.

• Ensure lawful processing of personal data in accordance with ISO and applicable regulations (e.g., GDPR).

• Manage consent, purpose limitation, access control, and data retention for PII.

• Address data breach notification and accountability requirements in cloud environments.

• Provide transparency and control to data subjects and customers.

• Prepare for privacy and cloud security audits or third-party certifications.

Who Should Attend

• Cloud Compliance and Data Privacy Officers

• Information Security Managers and CISOs

• Cloud Service Providers (IaaS, PaaS, SaaS)

• Legal and Risk Management Professionals

• DPOs and GDPR/Privacy Consultants

• IT and Cloud Governance Professionals

Recommendations

• Familiarity with ISO/IEC 27001 and cloud computing environments is helpful

• No prior ISO 27018 experience required

• Highly recommended for organizations acting as data processors in public cloud platforms

Skills

• ISO/IEC 27018 clause interpretation and control application

• PII data lifecycle management in cloud settings

• Processor-controller obligation mapping

• Consent and privacy policy implementation

• Data subject rights and transparency measures

• Data breach readiness and response

• Integration with ISO 27001, ISO 27017, and GDPR

• Privacy risk assessment and mitigation

• Audit preparation for cloud privacy compliance

Course description

This course provides practical guidance on implementing ISO 22483, the international standard for ensuring quality, safety, and professionalism in the provision of tourist services. Targeted at tourism service providers, including hotels, tour operators, and destination management companies, the course focuses on service delivery, staff competence, sustainability, customer satisfaction, and accessibility. The training helps organizations align with international best practices to improve customer experience, support sustainable tourism, and enhance service reputation.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the structure and scope of ISO 22483:2020 and its application in tourism services.

• Define quality and professionalism requirements for tourist service providers.

• Apply standardized practices for customer communication, safety, hygiene, and sustainability.

• Ensure staff qualification, training, and multilingual capability to meet diverse customer needs.

• Manage service delivery elements including reception, accommodation, catering, and activities.

• Promote inclusiveness and accessibility for tourists with specific needs.

• Establish procedures for monitoring customer satisfaction and handling complaints.

• Integrate sustainability, local culture promotion, and environmental protection practices.

• Develop documentation and policies aligned with ISO 22483 guidelines.

• Prepare your organization for ISO 22483 certification or tourism excellence audits.

Who Should Attend

• Hotel and Hospitality Managers

• Tour Operators and Travel Agency Professionals

• Destination Management Company (DMC) Teams

• Quality and Service Excellence Officers in tourism

• Compliance and Sustainability Managers in the travel sector

• Consultants supporting service improvement or tourism certification

Recommendations

• Experience in tourism or hospitality operations is helpful

• No prior ISO certification knowledge is required

• Suitable for both public and private organizations offering tourism-related services

Skills

• ISO 22483 clause interpretation and application

• Customer service excellence in tourism

• Staff competence and multilingual service readiness

• Accessible and inclusive tourism planning

• Hygiene, safety, and environmental compliance

• Sustainable tourism integration

• Service documentation and quality control

• Customer satisfaction and feedback systems

• Certification or compliance audit preparation

Course overview

This applied course equips participants with the knowledge and practical skills to develop, implement, and maintain an effective Asset Management System (AMS) aligned with ISO 55001:2014. You’ll learn how to establish an asset management policy, strategy, and objectives that balance performance, cost, and risk throughout the asset lifecycle. The course emphasizes aligning asset management with organizational objectives, integrating risk-based decision-making, and optimizing asset value across sectors such as manufacturing, utilities, transportation, and infrastructure. You will also explore the relationships between ISO 55000 (overview, principles) and ISO 55002 (guidance on application).

What you’ll learn

By the end of this course, you will be able to:

• Explain the purpose, structure, and key clauses of ISO 55001:2014 and its integration with other management systems.

• Identify organizational context, stakeholder needs, and asset management objectives.

• Develop and implement an asset management policy, strategy, and plan.

• Apply risk-based decision-making to asset lifecycle activities—acquisition, operation, maintenance, and disposal.

• Monitor asset performance using key indicators, condition assessments, and lifecycle cost analysis.

• Conduct internal audits and management reviews to evaluate AMS effectiveness and continual improvement.

• Prepare your organization for ISO 55001 certification and ongoing asset optimization.

Who should attend

• Maintenance and reliability engineers

• Asset and facility managers

• Infrastructure and utilities planners

• Operations and maintenance supervisors

• Risk and finance professionals involved in asset optimization

• Internal auditors of management systems

• Consultants supporting ISO 55001 implementation or certification

Recommended

• Basic knowledge of operational or maintenance activities is helpful

• Useful for organizations managing valuable physical assets

• No prior ISO 55001 experience required