- ACS Academy
- Flexible Learning, Lasting Success
-
- info@acs-academy.ca
- (604) 924-5506 ext.377
- 318-901 Third Street West, North Vancouver, BC, V7P 3P9
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This course provides a complete guide to implementing ISO 37001:2016, the international standard for establishing, implementing, maintaining, and improving an Anti-Bribery Management System (ABMS). Designed for organizations of all sizes and sectors, ISO 37001 helps prevent, detect, and respond to bribery risks. Participants will learn how to build a risk-based compliance program, promote a culture of integrity, and meet global anti-corruption expectations.
By the end of the course, you will be able to:
Understand the structure and scope of ISO 37001:2016.
Identify bribery risks and apply a risk-based approach to prevention and controls.
Develop and implement anti-bribery policies and procedures.
Establish clear roles, responsibilities, and oversight mechanisms.
Conduct due diligence on personnel, business associates, and transactions.
Integrate anti-bribery controls into procurement, contracts, and financial systems.
Implement reporting mechanisms, whistleblower protection, and investigation procedures.
Monitor, audit, and continuously improve your ABMS.
Align your organization’s program with international laws such as the FCPA, UK Bribery Act, and local legislation.
Prepare for ISO 37001 certification or internal assessment.
Compliance and Ethics Officers
Legal, Audit, and Risk Professionals
Procurement and Finance Managers
Board Members and Executives
Anti-Corruption and Governance Consultants
Public and Private Sector Leaders in high-risk industries
No prior ISO 37001 knowledge required
Beneficial for organizations operating in high-risk jurisdictions or government sectors
Strong fit for entities seeking to demonstrate compliance and corporate integrity
ISO 37001 requirements and implementation
Bribery risk assessment and mitigation
Due diligence frameworks for third parties
Anti-bribery controls in contracts and payments
Whistleblower mechanisms and incident response
Internal audit of anti-bribery systems
Alignment with global anti-corruption laws
Ethical leadership and governance
Certification readiness and audit trail development
This course provides a comprehensive guide to implementing ISO 29994:2021, the international standard specifying quality requirements for learning services provided outside formal education, such as corporate training, professional development, and non-degree programs. The course focuses on ensuring consistent service delivery, learner satisfaction, and continual improvement across various learning contexts. ISO 29994 can be used by training providers, academies, and organizations offering educational services to support competence development and align with global best practices.
By the end of the course, you will be able to:
Understand the scope, structure, and application of ISO 29994:2021.
Identify key differences between ISO 29994 and ISO 21001 (Educational Management Systems).
Define quality assurance requirements for non-formal learning service providers.
Establish policies, processes, and objectives for learning services.
Ensure transparency in learner needs assessment, course content, and delivery methods.
Define responsibilities of learning service providers, facilitators, and support staff.
Monitor learner progress, feedback, satisfaction, and outcomes.
Develop documentation to support quality assurance and audit readiness.
Integrate ISO 29994 into existing quality or education systems.
Support alignment with government, corporate, or accreditation expectations.
Training Providers and L&D Managers
Adult Education Centers and eLearning Providers
Corporate Academies and HR Development Leads
Quality Assurance Professionals in education/training
ISO 21001 or ISO 9001 Implementers in training organizations
Consultants supporting educational service delivery improvement
No prior ISO 29994 experience required
Familiarity with ISO 9001 or ISO 21001 is helpful
Suitable for private training companies, government training centers, and NGOs
ISO 29994 clause interpretation and application
Learning service design and delivery control
Trainer qualification and learner support
Learning environment and material quality
Feedback and improvement systems
Training evaluation and outcome measurement
Service transparency and learner satisfaction management
Integration with ISO 21001 or quality management frameworks
Non-formal education audit readiness
This course offers a comprehensive guide to ISO 26000:2010, the international standard for social responsibility. Unlike other ISO management system standards, ISO 26000 is non-certifiable and provides guidance rather than requirements. It supports organizations of all sizes and sectors in operating in a socially responsible manner by aligning values, strategy, and operations with ethical, legal, and environmental expectations. This course equips participants to embed responsible practices across seven core subjects, including human rights, labour, the environment, and community involvement.
By the end of the course, you will be able to:
Understand the scope, structure, and foundational principles of ISO 26000.
Apply the seven core subjects of social responsibility:
Organizational governance
Human rights
Labor practices
The environment
Fair operating practices
Consumer issues
Community involvement and development
Align social responsibility practices with organizational strategy.
Identify relevant stakeholders and engage them effectively.
Assess social and environmental impacts of operations and supply chains.
Integrate ISO 26000 with CSR, ESG, and sustainability reporting frameworks.
Develop and implement policies, codes of conduct, and social programs.
Promote transparency, ethical behavior, and accountability across departments.
Benchmark and measure progress in social responsibility.
Communicate your organization’s social responsibility efforts to internal and external stakeholders.
CSR, ESG, and Sustainability Officers
Compliance and Ethics Managers
HR and Diversity & Inclusion Professionals
Environmental and Community Engagement Leaders
Executive Leadership and Strategy Teams
Consultants in sustainability, governance, and corporate responsibility
No prior experience with ISO 26000 is required
Familiarity with sustainability, ESG, or social impact frameworks is helpful
Suitable for all sectors: public, private, and nonprofit
ISO 26000 principles and guideline interpretation
Stakeholder engagement and mapping
Ethical governance and transparency practices
Human rights due diligence
Environmental and social impact awareness
Community development strategy
Responsible supply chain management
CSR and ESG alignment
Non-financial reporting and communication
This course provides a practical, standards‑aligned introduction to ISO 10002:2018, the international guideline for complaints handling and customer satisfaction. Participants will learn how to design, implement, and maintain an effective complaints management system that is open, fair, and easy for customers to use. The course covers the key principles, process framework, and documentation requirements of ISO 10002, with emphasis on resolving complaints systematically, analyzing root causes, and using feedback to improve products, services, and customer experience. It is designed for professionals involved in quality, customer service, and operational improvement across all sectors.
By the end of the course, you will be able to:
Understand the scope, structure, and principles of ISO 10002:2018.
Design and implement a customer-focused complaints-handling process.
Define roles and responsibilities in handling and resolving complaints.
Establish fair, transparent, and accessible procedures for customers.
Collect and analyze feedback and complaints data for continual improvement.
Align complaints handling with ISO 9001 quality management systems.
Communicate decisions and outcomes effectively to stakeholders.
Monitor performance indicators related to customer satisfaction.
Ensure legal and regulatory compliance in complaint resolution.
Prepare documentation and records to support certification or internal audits.
Customer Service and Support Managers
Quality Assurance and ISO 9001 Practitioners
Compliance and Risk Managers
CRM and Operations Managers
Call Center Supervisors and Service Coordinators
Consultants supporting customer satisfaction programs
Familiarity with basic customer service or quality systems is helpful
No prior ISO 10002 experience required
Useful for both public-facing and B2B organizations across industries
This applied course equips participants with the knowledge and practical skills to develop, implement, and maintain an effective Asset Management System (AMS) aligned with ISO 55001:2014. You’ll learn how to establish an asset management policy, strategy, and objectives that balance performance, cost, and risk throughout the asset lifecycle. The course emphasizes aligning asset management with organizational objectives, integrating risk-based decision-making, and optimizing asset value across sectors such as manufacturing, utilities, transportation, and infrastructure. You will also explore the relationships between ISO 55000 (overview, principles) and ISO 55002 (guidance on application).
By the end of this course, you will be able to:
Explain the purpose, structure, and key clauses of ISO 55001:2014 and its integration with other management systems.
Identify organizational context, stakeholder needs, and asset management objectives.
Develop and implement an asset management policy, strategy, and plan.
Apply risk-based decision-making to asset lifecycle activities—acquisition, operation, maintenance, and disposal.
Monitor asset performance using key indicators, condition assessments, and lifecycle cost analysis.
Conduct internal audits and management reviews to evaluate AMS effectiveness and continual improvement.
Prepare your organization for ISO 55001 certification and ongoing asset optimization.
Maintenance and reliability engineers
Asset and facility managers
Infrastructure and utilities planners
Operations and maintenance supervisors
Risk and finance professionals involved in asset optimization
Internal auditors of management systems
Consultants supporting ISO 55001 implementation or certification
Basic knowledge of operational or maintenance activities is helpful
Useful for organizations managing valuable physical assets
No prior ISO 55001 experience required
This course provides a practical and comprehensive understanding of the ISO/IEC 27001:2022 standard for establishing, implementing, maintaining, and improving an Information Security Management System (ISMS). Participants will learn how to interpret the standard’s requirements, manage risks to information assets, and implement controls aligned with Annex A. The course helps organizations achieve compliance and certification readiness by mapping all content to clauses 4–10 of the standard, and applying a structured, risk-based approach to protecting information.
By the end of the course, you will be able to:
A practical, workshop-style course that equips you to plan, conduct, report, and follow up internal audits of an ISO 14001 EMS. You’ll apply process- and risk-based auditing, use effective sampling and interviewing techniques, write clear nonconformity statements with supporting evidence, evaluate root causes and corrective actions, and manage opening and closing meetings and audit reports. We also cover auditing environmental aspects/impacts, compliance obligations, emergency preparedness, contractors/outsourced processes, life-cycle thinking, and remote/hybrid auditing.
This hands-on course provides the knowledge and tools to implement a Quality Management System (QMS) in alignment with ISO 9001:2015. You’ll explore the standard’s structure and principles, learn to interpret and apply its requirements, and build practical systems to manage quality performance, risks, and customer satisfaction. The course maps all activities to clauses 4 through 10 of ISO 9001, enabling participants to translate requirements into an operational QMS tailored to organizational needs.
By the end of the course, you will be able to:
Explain ISO 9001:2015 structure, key principles, and clause requirements (4–10).
Analyze the organization’s context and interested parties to define QMS scope.
Identify quality risks and opportunities and integrate them into the QMS.
Set quality objectives and KPIs aligned with strategic direction.
Establish operational processes, controls, and documented procedures.
Define roles, responsibilities, and support mechanisms (competence, awareness, communication).
Build internal audit, management review, and corrective action routines.
Understand the PDCA (Plan-Do-Check-Act) cycle within the QMS framework.
Prepare a step-by-step roadmap for ISO 9001:2015 implementation.
Collect evidence to demonstrate conformity and certification readiness.
Quality Managers and QMS Coordinators
Operations Managers and Department Heads
Internal Auditors and Compliance Officers
Process Owners and Document Controllers
Consultants supporting ISO 9001 implementations
Any staff involved in QMS development, implementation, or transition
Familiarity with your organization’s processes and structure
No prior ISO experience required
Understanding of basic process and performance metrics is helpful
This practical course equips you with the skills and methodology to conduct effective internal audits of a Food Safety Management System (FSMS) based on ISO 22000:2018. You’ll learn how to plan, perform, report, and follow up on audits to ensure conformity with ISO 22000, as well as effectiveness of the FSMS processes. The training aligns audit activities with ISO 19011 guidelines and provides real-world techniques for preparing audit checklists, interviewing, evidence collection, and reporting nonconformities. It emphasizes risk-based thinking, critical control points (CCPs), and process auditing for continual improvement.
By the end of the course, you will be able to:
ACS Academy is a federally registered Canadian provider of training and consulting services, offering accredited certificate programs, industry-focused training, and support for management systems and international standards. Backed by experienced professionals with hands-on expertise, ACS Academy delivers practical, high-quality solutions that help organizations achieve compliance, operational excellence, and sustainable growth across industries.