- ACS Academy
- Flexible Learning, Lasting Success
-
- info@acs-academy.ca
- (604) 924-5506 ext.377
- 318-901 Third Street West, North Vancouver, BC, V7P 3P9
As the holiday season approaches, please note our adjusted front desk office hours:
This course provides comprehensive guidance on implementing ISO 30201:2019, the international standard that outlines the core principles and framework for a Records Management System (RMS). ISO 30201 is part of the ISO 30300 family and supports organizations in ensuring the integrity, reliability, usability, and preservation of records over time. This training equips professionals with the tools to establish a records management framework aligned with organizational objectives, regulatory requirements, and digital transformation initiatives.
By the end of the course, you will be able to:
Understand the purpose, scope, and terminology of ISO 30201:2019.
Identify the structure and components of a records management system (RMS).
Align RMS policies and procedures with ISO 30301 and ISO 15489 standards.
Define roles and responsibilities for records governance and lifecycle management.
Establish processes for creating, capturing, classifying, and securing records.
Apply risk-based approaches to retention, access, and disposal of records.
Manage digital records, metadata, and system interoperability.
Ensure compliance with legal, regulatory, and ethical obligations.
Support audits, investigations, and business continuity through reliable records.
Monitor and improve the RMS based on performance indicators and feedback.
Records and Information Managers
Document Controllers and Archivists
Compliance and Governance Officers
Risk and Legal Affairs Professionals
IT Professionals managing document systems
Consultants implementing RMS or ISO 30301 systems
Prior experience with document control or compliance is helpful
No prior ISO 30201 experience required
Suitable for public, private, and nonprofit sectors managing sensitive or critical records
ISO 30201 clause interpretation
Records lifecycle governance
Risk-based records retention planning
Digital records and metadata management
Records access, privacy, and security controls
Compliance with ISO 30301, ISO 15489, and local laws
RMS audit readiness and documentation
Integration with quality or information management systems
Continuous improvement of records processes
This course provides comprehensive guidance on ISO/IEC 27018:2019, the international code of practice for the protection of personally identifiable information (PII) in public cloud environments. As an extension to ISO/IEC 27001 and ISO/IEC 27002, ISO 27018 specifically addresses privacy risks for cloud service providers (CSPs) that process PII on behalf of customers. Participants will learn how to implement cloud-specific privacy controls, fulfill legal and contractual obligations, and ensure trust and transparency in cloud-based personal data processing.
By the end of the course, you will be able to:
Understand the structure, purpose, and applicability of ISO/IEC 27018:2019.
Identify and implement PII protection controls in public cloud environments.
Distinguish between ISO 27001, 27002, 27017, and 27018 and their privacy roles.
Define responsibilities between cloud service providers (processors) and customers (controllers).
Implement privacy-by-design and privacy-by-default principles in cloud services.
Ensure lawful processing of personal data in accordance with ISO and applicable regulations (e.g., GDPR).
Manage consent, purpose limitation, access control, and data retention for PII.
Address data breach notification and accountability requirements in cloud environments.
Provide transparency and control to data subjects and customers.
Prepare for privacy and cloud security audits or third-party certifications.
Cloud Compliance and Data Privacy Officers
Information Security Managers and CISOs
Cloud Service Providers (IaaS, PaaS, SaaS)
Legal and Risk Management Professionals
DPOs and GDPR/Privacy Consultants
IT and Cloud Governance Professionals
Familiarity with ISO/IEC 27001 and cloud computing environments is helpful
No prior ISO 27018 experience required
Highly recommended for organizations acting as data processors in public cloud platforms
ISO/IEC 27018 clause interpretation and control application
PII data lifecycle management in cloud settings
Processor-controller obligation mapping
Consent and privacy policy implementation
Data subject rights and transparency measures
Data breach readiness and response
Integration with ISO 27001, ISO 27017, and GDPR
Privacy risk assessment and mitigation
Audit preparation for cloud privacy compliance
This course provides a detailed guide to implementing ISO 10668:2010, the international standard for the monetary valuation of brands. It introduces participants to the key requirements, frameworks, and methodologies for brand valuation, focusing on three core perspectives: legal, behavioral, and financial. Participants will learn how to apply consistent, transparent, and defensible methods for assessing brand value that are essential for mergers, acquisitions, licensing, financial reporting, and strategic decision-making.
By the end of the course, you will be able to:
Understand the scope, structure, and objectives of ISO 10668:2010.
Identify the legal, behavioral, and financial components of brand valuation.
Choose appropriate brand valuation approaches: income, market, or cost-based.
Apply consistent and transparent valuation methodologies based on best practices.
Evaluate brand strength through stakeholder perception and behavioral data.
Integrate brand valuation into financial reporting, IP management, and strategy.
Use valuation results to support brand licensing, investment, and M&A activities.
Ensure compliance with audit and legal expectations for intangible assets.
Document the brand valuation process for governance and transparency.
Develop a roadmap for establishing brand valuation processes aligned with ISO 10668.
Brand Managers and Marketing Directors
CFOs, Financial Analysts, and Valuation Experts
Intellectual Property (IP) Managers
M&A and Corporate Strategy Teams
Legal Advisors and Compliance Officers
Consultants in brand, finance, and intangible asset valuation
Basic understanding of financial reporting or brand management is helpful
No prior experience with brand valuation or ISO 10668 is required
Useful for organizations managing high-value or trademarked brands
This course provides practical, step-by-step guidance on implementing ISO 10004:2018, the international standard for monitoring and measuring customer satisfaction. Participants learn to design structured methods for collecting, analyzing, and interpreting customer feedback through surveys, interviews, digital tools, and operational data. The training explains how to define customer satisfaction metrics, identify satisfaction drivers, monitor performance trends, and integrate insights into organizational decision-making. The course also covers alignment with ISO 9001 and ISO 10002 to build a comprehensive customer-focused management system. By the end, trainees will be able to build, improve, and maintain an effective customer satisfaction measurement framework.
By the end of the course, you will be able to:
Understand the purpose, scope, and key concepts of ISO 10004:2018.
Identify customer satisfaction drivers and define relevant metrics.
Design a customer satisfaction monitoring framework.
Select appropriate data sources and feedback collection methods (e.g., surveys, interviews, digital tools).
Analyze customer satisfaction data using both qualitative and quantitative methods.
Align satisfaction monitoring with quality and business objectives.
Use indicators and trends to improve services, products, and processes.
Integrate ISO 10004 practices into ISO 9001 or ISO 10002 systems.
Communicate insights effectively across teams and departments.
Develop a continuous improvement loop based on customer satisfaction data.
Customer Experience and Customer Service Managers
Quality Managers and ISO 9001 Practitioners
Marketing, CRM, and Business Intelligence Analysts
Compliance and Operations Managers
Product and Service Development Teams
Consultants in quality, customer engagement, and process improvement
Basic understanding of customer service or quality systems is helpful
No prior knowledge of ISO 10004 required
Valuable for any organization seeking to enhance customer satisfaction
This practitioner course translates ISO 14007 into a step-by-step approach for determining environmental costs and benefits across your operations, products, and projects. We begin by mapping environmental aspects and organizational dependencies on natural resources (materials, water, ecosystem services) within your business context. You’ll learn when to use qualitative descriptions, quantitative indicators, or monetary valuation, and how to combine them without double counting. We cover selecting boundaries and baselines, choosing valuation approaches (cost accounting, avoided cost, damage cost, shadow pricing), designing data-quality controls, and documenting assumptions and uncertainty. You’ll practice building a defensible register of costs/benefits that links to objectives, budgets, capital projects, and procurement, then prepare clear internal summaries and external disclosures. Templates include aspect-to-value mapping sheets, valuation method picklists, data quality checklists, and disclosure outlines. Applicable to organizations of any size or sector.
Map environmental aspects and dependencies
Select qualitative, quantitative, and monetary metrics
Choose appropriate valuation methods and boundaries
Build data-quality, uncertainty, and documentation controls
Compile decision-ready registers for projects and budgets
Prepare transparent disclosures and avoid double counting
Align outputs with EMS, finance, and ESG reporting
Plan governance for updates and reviews
Sustainability/ESG and environmental managers
Finance, FP&A, and investment teams
Operations, engineering, and procurement leaders
Product managers and portfolio owners
Consultants supporting valuation and disclosures
Basic ISO 14001 or EMS awareness
Comfort with spreadsheets and simple analytics
Familiarity with budgeting or cost/benefit concepts
ACS Academy is a federally registered Canadian provider of training and consulting services, offering accredited certificate programs, industry-focused training, and support for management systems and international standards. Backed by experienced professionals with hands-on expertise, ACS Academy delivers practical, high-quality solutions that help organizations achieve compliance, operational excellence, and sustainable growth across industries.