Course Overview

This comprehensive course provides the knowledge, practical tools, and implementation strategies required to establish, implement, maintain, and continually improve an Asset Management System (AMS) in accordance with ISO 55001:2024.

Participants will gain a thorough understanding of asset management principles, the requirements of ISO 55001, and internationally recognized best practices for managing physical assets throughout their lifecycle. The course combines theory with practical implementation techniques, enabling organizations to improve asset performance, reduce lifecycle costs, manage risks, and support long-term organizational objectives.

The course covers the complete implementation process from organizational context through leadership, planning, support, operation, performance evaluation, and continual improvement, while preparing participants for successful certification.

What You’ll Learn

By the end of this course, you will be able to:

• Understand the purpose, principles, and structure of ISO 55001:2024.
• Interpret and apply all ISO 55001 requirements within your organization.
• Establish an effective Asset Management System (AMS).
• Develop asset management policies, objectives, and strategic asset management plans (SAMP).
• Integrate risk-based thinking into asset management decisions.
• Manage asset lifecycle planning and optimization.
• Define asset information and documentation requirements.
• Establish performance indicators and asset management objectives.
• Implement asset risk assessment and opportunity management.
• Develop operational controls for asset acquisition, operation, maintenance, renewal, and disposal.
• Conduct internal audits and management reviews.
• Prepare the organization for third-party certification.
• Drive continual improvement of the Asset Management System.

Who Should Attend

• Asset Managers
• Maintenance Managers
• Operations Managers
• Engineering Managers
• Facility Managers
• Infrastructure Managers
• Utility Managers
• Reliability Engineers
• Project Managers
• Internal Auditors
• ISO Consultants
• Senior Management
• Risk Managers
• Compliance Managers
• Anyone responsible for organizational assets

Recommended

• Basic understanding of organizational management systems
• Familiarity with engineering, operations, maintenance, infrastructure, or asset management is beneficial
• Previous ISO management system experience is helpful but not required
• No prior ISO 55001 knowledge is necessary

Course Description

This course provides a detailed guide to implementing ISO 10668:2010, the international standard for the monetary valuation of brands. It introduces participants to the key requirements, frameworks, and methodologies for brand valuation, focusing on three core perspectives: legal, behavioral, and financial. Participants will learn how to apply consistent, transparent, and defensible methods for assessing brand value that are essential for mergers, acquisitions, licensing, financial reporting, and strategic decision-making.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the scope, structure, and objectives of ISO 10668:2010.

• Identify the legal, behavioral, and financial components of brand valuation.

• Choose appropriate brand valuation approaches: income, market, or cost-based.

• Apply consistent and transparent valuation methodologies based on best practices.

• Evaluate brand strength through stakeholder perception and behavioral data.

• Integrate brand valuation into financial reporting, IP management, and strategy.

• Use valuation results to support brand licensing, investment, and M&A activities.

• Ensure compliance with audit and legal expectations for intangible assets.

• Document the brand valuation process for governance and transparency.

• Develop a roadmap for establishing brand valuation processes aligned with ISO 10668.

Who Should Attend

• Brand Managers and Marketing Directors

• CFOs, Financial Analysts, and Valuation Experts

• Intellectual Property (IP) Managers

• M&A and Corporate Strategy Teams

• Legal Advisors and Compliance Officers

• Consultants in brand, finance, and intangible asset valuation

Recommendations

• Basic understanding of financial reporting or brand management is helpful

• No prior experience with brand valuation or ISO 10668 is required

• Useful for organizations managing high-value or trademarked brands

Course Description

This course provides practical, step-by-step guidance on implementing ISO 10004:2018, the international standard for monitoring and measuring customer satisfaction. Participants learn to design structured methods for collecting, analyzing, and interpreting customer feedback through surveys, interviews, digital tools, and operational data. The training explains how to define customer satisfaction metrics, identify satisfaction drivers, monitor performance trends, and integrate insights into organizational decision-making. The course also covers alignment with ISO 9001 and ISO 10002 to build a comprehensive customer-focused management system. By the end, trainees will be able to build, improve, and maintain an effective customer satisfaction measurement framework.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the purpose, scope, and key concepts of ISO 10004:2018.

• Identify customer satisfaction drivers and define relevant metrics.

• Design a customer satisfaction monitoring framework.

• Select appropriate data sources and feedback collection methods (e.g., surveys, interviews, digital tools).

• Analyze customer satisfaction data using both qualitative and quantitative methods.

• Align satisfaction monitoring with quality and business objectives.

• Use indicators and trends to improve services, products, and processes.

• Integrate ISO 10004 practices into ISO 9001 or ISO 10002 systems.

• Communicate insights effectively across teams and departments.

• Develop a continuous improvement loop based on customer satisfaction data.

Who Should Attend

• Customer Experience and Customer Service Managers

• Quality Managers and ISO 9001 Practitioners

• Marketing, CRM, and Business Intelligence Analysts

• Compliance and Operations Managers

• Product and Service Development Teams

• Consultants in quality, customer engagement, and process improvement

Recommendations

• Basic understanding of customer service or quality systems is helpful

• No prior knowledge of ISO 10004 required

• Valuable for any organization seeking to enhance customer satisfaction

Course description

This practitioner course explains the ISO 14040 framework for life cycle assessment (LCA), from goal and scope through inventory (LCI), impact assessment (LCIA), and interpretation. You’ll learn how the phases interrelate, how to define functional units and system boundaries, and how to plan data collection and modelling choices while recognizing limitations and optional elements. We clarify what ISO 14040 covers—principles and structure for LCA and LCI studies—and what it doesn’t: detailed methods for each phase. Emphasis is placed on transparent reporting, documentation of assumptions and value choices, and when to use internal or third-party critical reviews. You’ll practice translating business questions into an LCA plan, preparing for consistent data handling, and framing LCIA results for decisions without overstating precision. The course concludes with templates for goal/scope definitions, boundary diagrams, data-quality notes, and review checklists, as well as guidance on aligning LCA plans with procurement, design, and environmental communication.

What you’ll learn

• Translate ISO 14040 principles into a practical LCA plan

• Define goal/scope, functional unit, and system boundaries

• Build LCI data structures and document assumptions

• Plan LCIA at the appropriate level of detail

• Interpret results and test sensitivity/limitations

• Report transparently and organize evidence for review

• Understand optional elements and value choices

• Decide when and how to use critical review

Who should attend

• Sustainability/ESG managers and coordinators

• Product designers and R&D engineers

• Process and environmental engineers

• LCA practitioners and analysts

• Procurement, marketing, and compliance teams

Recommended

• Basic ISO 14001 or EMS awareness

• Familiarity with products/processes and bills of materials

• Comfort with spreadsheets and simple data analysis

• Introductory LCA/LCI concepts helpful

Course description

This practitioner course demonstrates how to plan, create, verify, and publish Type III Environmental Product Declarations (EPDs) in accordance with ISO 14025:2006. We position Type III declarations within the ISO labeling family (Types I/II/III) and connect them to ISO 14040/44 life-cycle assessment methods. You’ll learn to navigate program operators, identify or develop Product Category Rules (PCRs), and translate LCA results into decision-ready declarations with clear assumptions, boundaries, and data-quality statements. We address primary vs. secondary data, allocation and cut-off choices, confidentiality vs. transparency, comparability caveats (only within the same PCR and scope), and how independent verification works. Practical tools include PCR checklists, EPD content templates, data-quality matrices, and verification readiness reviews. We also discuss maintenance (validity periods, updates) and how EPDs support green procurement and design decisions without overstating claims. Suitable for manufacturers, material suppliers, and service providers seeking credible environmental disclosures.

What you’ll learn

• Distinguish Type I/II/III labels; position EPDs within ISO family

• Scope LCA studies that align with applicable PCRs

• Build data-quality plans; handle allocation and cut-offs

• Draft EPD content: boundaries, results tables, assumptions, limits

• Work with program operators and verification bodies

• Understand comparability rules and claims wording

• Plan publication, validity, and updates

• Link EPD insights to procurement and design decisions

Who should attend

• Sustainability/ESG and environmental managers

• Product, materials, and packaging leaders

• LCA practitioners and analysts

• Marketing/compliance and procurement teams

• Quality/IMS managers integrating multiple ISO systems

Recommended

• Basic ISO 14001 and LCA awareness (ISO 14040/44)

• Familiarity with product/process data and suppliers

• Comfort with spreadsheets and simple data checks

• Exposure to product stewardship or procurement programs

• Awareness of local claims/marketing guidance