Course Description
This course introduces ISO 14224:2016 as the global reference framework for collecting, structuring and exchanging reliability and maintenance data for equipment in petroleum, petrochemical and natural gas operations. Participants learn the standard’s terminology, equipment taxonomy, failure and maintenance categories, and data quality expectations. Using practical examples and short exercises, the course shows how to convert raw maintenance and failure records into ISO 14224-compliant datasets. Emphasis is placed on applying standardized data to support reliability, availability, and maintainability (RAM) studies, risk-based maintenance, benchmarking, and the continual improvement of safety, environmental performance, and lifecycle asset management decisions in complex facilities and field operations.
What You Will Learn
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Explain the purpose, scope and key concepts of ISO 14224:2016 in the petroleum, petrochemical and natural gas industries.
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Interpret ISO 14224 terminology, equipment taxonomy and boundary definitions for typical onshore and offshore assets.
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Classify and code failures, failure modes and maintenance actions using ISO 14224 categories.
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Specify minimum data requirements and evaluate data quality (completeness, consistency, accuracy and traceability).
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Design an ISO 14224-aligned data model and map it to existing CMMS, EAM or ERP systems.
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Use standardized reliability and maintenance data to support RAM studies, KPIs and performance benchmarking.
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Apply ISO 14224 data for risk-based maintenance planning, integrity management and continuous improvement.
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Develop a practical implementation roadmap for introducing or enhancing ISO 14224 data practices in your organization.
Who Should Attend
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Reliability, maintenance and integrity engineers in petroleum, petrochemical and natural gas sectors
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Asset, operations and production managers responsible for equipment uptime and performance
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Maintenance planners, CMMS/EAM administrators and asset data specialists
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HSE, risk and process safety engineers using failure and incident data
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Project and design engineers involved in RAM and lifecycle cost studies
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OEM and vendor engineers supporting installed equipment and service agreements
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Data analysts working with industrial reliability and maintenance datasets
Recommended
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Basic understanding of petroleum, petrochemical or natural gas facilities and equipment types
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Familiarity with core maintenance concepts (corrective, preventive, predictive and risk-based maintenance)
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Introductory knowledge of reliability engineering or RAM metrics (e.g., MTBF, availability)
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Experience with a CMMS, EAM or similar maintenance/asset management system
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Working knowledge of spreadsheets or basic data analysis tools for handling maintenance and failure data
Course description
This course provides comprehensive guidance on ISO/IEC 27018:2019, the international code of practice for the protection of personally identifiable information (PII) in public cloud environments. As an extension to ISO/IEC 27001 and ISO/IEC 27002, ISO 27018 specifically addresses privacy risks for cloud service providers (CSPs) that process PII on behalf of customers. Participants will learn how to implement cloud-specific privacy controls, fulfill legal and contractual obligations, and ensure trust and transparency in cloud-based personal data processing.
What You’ll Learn
By the end of the course, you will be able to:
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Understand the structure, purpose, and applicability of ISO/IEC 27018:2019.
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Identify and implement PII protection controls in public cloud environments.
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Distinguish between ISO 27001, 27002, 27017, and 27018 and their privacy roles.
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Define responsibilities between cloud service providers (processors) and customers (controllers).
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Implement privacy-by-design and privacy-by-default principles in cloud services.
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Ensure lawful processing of personal data in accordance with ISO and applicable regulations (e.g., GDPR).
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Manage consent, purpose limitation, access control, and data retention for PII.
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Address data breach notification and accountability requirements in cloud environments.
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Provide transparency and control to data subjects and customers.
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Prepare for privacy and cloud security audits or third-party certifications.
Who Should Attend
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Cloud Compliance and Data Privacy Officers
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Information Security Managers and CISOs
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Cloud Service Providers (IaaS, PaaS, SaaS)
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Legal and Risk Management Professionals
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DPOs and GDPR/Privacy Consultants
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IT and Cloud Governance Professionals
Recommendations
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Familiarity with ISO/IEC 27001 and cloud computing environments is helpful
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No prior ISO 27018 experience required
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Highly recommended for organizations acting as data processors in public cloud platforms
Skills
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ISO/IEC 27018 clause interpretation and control application
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PII data lifecycle management in cloud settings
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Processor-controller obligation mapping
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Consent and privacy policy implementation
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Data subject rights and transparency measures
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Data breach readiness and response
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Integration with ISO 27001, ISO 27017, and GDPR
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Privacy risk assessment and mitigation
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Audit preparation for cloud privacy compliance
Course description
This course provides comprehensive guidance on implementing ISO/IEC 25002, part of the ISO/IEC 25000 SQuaRE (Software Product Quality Requirements and Evaluation) series. ISO 25002 defines the measurement and evaluation process for software product quality based on defined quality characteristics such as functionality, reliability, usability, performance, security, maintainability, and portability. Participants will learn how to design and conduct structured software quality evaluations that align with business needs, regulatory requirements, and continuous improvement strategies.
What You’ll Learn
By the end of the course, you will be able to:
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Understand the structure, purpose, and role of ISO/IEC 25002 in the SQuaRE framework.
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Apply the quality evaluation process model: planning, specification, execution, and conclusion.
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Select and define relevant software quality characteristics and sub-characteristics.
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Identify applicable quality measures based on ISO/IEC 25023 and ISO/IEC 25010.
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Develop quality evaluation criteria for new, evolving, or acquired software products.
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Conduct measurement activities and gather quantitative and qualitative data.
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Analyze and interpret results to determine software product conformity.
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Document the software quality evaluation results for internal or customer reporting.
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Align software quality assessment with procurement, development, or release decisions.
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Integrate ISO 25002 with other standards such as ISO 90003, ISO/IEC 12207, or Agile frameworks.
Who Should Attend
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Software Quality Assurance (SQA) Engineers
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Product Owners and Release Managers
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Software Developers and System Architects
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IT Compliance and Risk Officers
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Software Procurement and Vendor Assessment Teams
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Consultants in software quality and ISO/IEC standards
Recommendations
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Familiarity with software development lifecycle (SDLC) or testing is helpful
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No prior ISO/IEC 25000 experience required
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Useful for teams working in regulated, high-reliability, or mission-critical environments
Skills
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ISO/IEC 25002 evaluation process application
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Software quality criteria design
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Measurement using ISO/IEC 25010 and 25023 models
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Software product conformity evaluation
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Technical reporting and decision support
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Integration with DevOps, Agile, or V-model systems
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Supplier evaluation based on software quality
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Software release and acceptance validation
Course description
This course provides an in-depth understanding of ISO 22316, the international standard offering guidance on organizational resilience. It helps organizations strengthen their ability to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions. Unlike prescriptive systems, ISO 22316 provides a framework based on key principles such as leadership, culture, shared vision, and risk awareness. This training empowers participants to embed resilience into strategy, operations, and organizational culture across all sectors.
What You’ll Learn
By the end of the course, you will be able to:
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Understand the purpose, scope, and principles of ISO 22316:2017.
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Define organizational resilience and its relationship with risk, business continuity, and sustainability.
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Identify the elements that contribute to resilience: leadership, communication, culture, and resources.
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Assess current organizational capabilities and gaps in resilience.
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Develop strategies that improve adaptability, flexibility, and responsiveness.
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Align resilience activities with governance, performance, and stakeholder expectations.
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Foster collaboration, innovation, and a shared vision across the organization.
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Create a roadmap to embed resilience thinking in organizational systems.
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Integrate ISO 22316 with related standards (ISO 22301, ISO 31000, ISO 9001, etc.).
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Monitor and evaluate improvements in resilience through relevant indicators.
Who Should Attend
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Risk and Resilience Managers
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Business Continuity and Crisis Management Professionals
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Executive and Strategic Leaders
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Governance, Risk, and Compliance (GRC) Officers
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Organizational Development and HR Leaders
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Consultants supporting organizational transformation and continuity
Recommendations
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Familiarity with organizational strategy, risk, or business continuity is helpful
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No prior experience with ISO 22316 required
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Useful for both public and private sector organizations across industries
Skills
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ISO 22316 principles and application
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Organizational resilience gap assessment
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Resilience strategy development
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Stakeholder engagement and leadership alignment
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Integration with ISO 22301 (BCMS) and ISO 31000 (Risk Management)
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Adaptive capacity planning
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Culture and behavioral enablers of resilience
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Measurement and continual improvement of resilience
