Course description

This course provides practical guidance on implementing ISO 41001:2018, the international standard for Facility Management Systems (FMS). Designed to improve integration between facilities, people, and processes, ISO 41001 helps organizations enhance efficiency, safety, and sustainability. This training guides you through the development, implementation, and continual improvement of a facility management framework aligned with strategic objectives and stakeholder needs.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the scope, structure, and key concepts of ISO 41001:2018.

• Establish an FMS aligned with organizational strategy and operational needs.

• Define facility management policy, objectives, and governance structures.

• Identify risks, opportunities, and lifecycle-based planning in FM services.

• Manage performance, compliance, and sustainability in built environments.

• Implement procedures for planning, execution, monitoring, and continual improvement of facility-related activities.

• Improve integration between FM and core business functions.

• Address health, safety, energy, and environmental aspects of facility management.

• Ensure supplier and contractor alignment with FMS requirements.

• Prepare for ISO 41001 certification and internal/external audits.

Who Should Attend

• Facility Managers and Coordinators

• Real Estate and Property Management Professionals

• HSE and Operations Leaders

• Sustainability and Compliance Managers

• Procurement Officers managing outsourced FM services

• Consultants implementing ISO or FM process frameworks

Recommendations

• No prior ISO 41001 experience is required

• Familiarity with facility, maintenance, or operations management is helpful

• Valuable for organizations in healthcare, education, real estate, retail, government, and manufacturing

Skills

• ISO 41001 clause interpretation and application

• Strategic FM planning and governance

• FM performance and sustainability management

• Risk and lifecycle-based facility operations

• Integration with ISO 9001, ISO 14001, ISO 45001

• FM documentation and process control

• Third-party contractor alignment

• KPI and audit readiness in facilities operations

Course description

This course provides detailed guidance on implementing ISO/IEC 27017:2015, the international standard for information security controls in cloud computing environments. As a security extension to ISO/IEC 27001 and ISO/IEC 27002, this standard offers additional controls and implementation advice specifically for cloud service providers (CSPs) and cloud service customers (CSCs). Participants will learn how to identify cloud-specific risks, implement appropriate controls, and manage shared responsibilities effectively in a cloud environment.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the purpose, structure, and scope of ISO/IEC 27017:2015.

• Identify the differences and alignment with ISO/IEC 27001 and 27002.

• Recognize the shared responsibility model in cloud computing.

• Implement the 7 additional controls and 37 enhanced guidelines specific to cloud services.

• Address cloud-specific risks including multi-tenancy, virtualization, and legal jurisdiction.

• Develop clear roles and responsibilities between CSPs and CSCs.

• Manage cloud service agreements, SLAs, and third-party assurance requirements.

• Ensure compliance with data privacy, availability, and integrity expectations in the cloud.

• Strengthen incident response, backup, and business continuity in cloud-based environments.

• Prepare for audits or certifications that require cloud security assurances.

Who Should Attend

• Information Security Managers and CISOs

• Cloud Service Providers (IaaS, PaaS, SaaS)

• IT Risk and Compliance Officers

• Data Privacy and Governance Professionals

• Cloud Architects and DevSecOps Teams

• Consultants implementing ISO 27001 in cloud environments

Recommendations

• Familiarity with cloud computing models and ISO/IEC 27001 is helpful

• No prior experience with ISO 27017 is required

• Ideal for organizations migrating to or managing cloud-based infrastructure

Skills

• ISO/IEC 27017 clause interpretation and implementation

• Cloud-specific risk identification and control design

• CSP/CSC role delineation

• Security in virtualization and multitenant environments

• Data lifecycle protection in cloud services

• Secure configuration and administrative operations

• SLA and contractual security alignment

• Incident management in cloud infrastructure

• Integration with ISO/IEC 27001 and 27002

Course description

This course provides comprehensive guidance on implementing ISO/IEC 25002, part of the ISO/IEC 25000 SQuaRE (Software Product Quality Requirements and Evaluation) series. ISO 25002 defines the measurement and evaluation process for software product quality based on defined quality characteristics such as functionality, reliability, usability, performance, security, maintainability, and portability. Participants will learn how to design and conduct structured software quality evaluations that align with business needs, regulatory requirements, and continuous improvement strategies.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the structure, purpose, and role of ISO/IEC 25002 in the SQuaRE framework.

• Apply the quality evaluation process model: planning, specification, execution, and conclusion.

• Select and define relevant software quality characteristics and sub-characteristics.

• Identify applicable quality measures based on ISO/IEC 25023 and ISO/IEC 25010.

• Develop quality evaluation criteria for new, evolving, or acquired software products.

• Conduct measurement activities and gather quantitative and qualitative data.

• Analyze and interpret results to determine software product conformity.

• Document the software quality evaluation results for internal or customer reporting.

• Align software quality assessment with procurement, development, or release decisions.

• Integrate ISO 25002 with other standards such as ISO 90003, ISO/IEC 12207, or Agile frameworks.

Who Should Attend

• Software Quality Assurance (SQA) Engineers

• Product Owners and Release Managers

• Software Developers and System Architects

• IT Compliance and Risk Officers

• Software Procurement and Vendor Assessment Teams

• Consultants in software quality and ISO/IEC standards

Recommendations

• Familiarity with software development lifecycle (SDLC) or testing is helpful

• No prior ISO/IEC 25000 experience required

• Useful for teams working in regulated, high-reliability, or mission-critical environments

Skills

• ISO/IEC 25002 evaluation process application

• Software quality criteria design

• Measurement using ISO/IEC 25010 and 25023 models

• Software product conformity evaluation

• Technical reporting and decision support

• Integration with DevOps, Agile, or V-model systems

• Supplier evaluation based on software quality

• Software release and acceptance validation

Course description

This course provides an in-depth understanding of ISO 22316, the international standard offering guidance on organizational resilience. It helps organizations strengthen their ability to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions. Unlike prescriptive systems, ISO 22316 provides a framework based on key principles such as leadership, culture, shared vision, and risk awareness. This training empowers participants to embed resilience into strategy, operations, and organizational culture across all sectors.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the purpose, scope, and principles of ISO 22316:2017.

• Define organizational resilience and its relationship with risk, business continuity, and sustainability.

• Identify the elements that contribute to resilience: leadership, communication, culture, and resources.

• Assess current organizational capabilities and gaps in resilience.

• Develop strategies that improve adaptability, flexibility, and responsiveness.

• Align resilience activities with governance, performance, and stakeholder expectations.

• Foster collaboration, innovation, and a shared vision across the organization.

• Create a roadmap to embed resilience thinking in organizational systems.

• Integrate ISO 22316 with related standards (ISO 22301, ISO 31000, ISO 9001, etc.).

• Monitor and evaluate improvements in resilience through relevant indicators.

Who Should Attend

• Risk and Resilience Managers

• Business Continuity and Crisis Management Professionals

• Executive and Strategic Leaders

• Governance, Risk, and Compliance (GRC) Officers

• Organizational Development and HR Leaders

• Consultants supporting organizational transformation and continuity

Recommendations

• Familiarity with organizational strategy, risk, or business continuity is helpful

• No prior experience with ISO 22316 required

• Useful for both public and private sector organizations across industries

Skills

• ISO 22316 principles and application

• Organizational resilience gap assessment

• Resilience strategy development

• Stakeholder engagement and leadership alignment

• Integration with ISO 22301 (BCMS) and ISO 31000 (Risk Management)

• Adaptive capacity planning

• Culture and behavioral enablers of resilience

• Measurement and continual improvement of resilience

Course Description

This practical course provides a comprehensive introduction to the principles and implementation of HACCP (Hazard Analysis and Critical Control Points), the globally recognized system for food safety. You will learn how to identify hazards, determine critical control points (CCPs), and develop preventive controls to ensure food safety across the supply chain. The course follows Codex Alimentarius principles and aligns with regulatory and industry standards, equipping participants to build a working HACCP plan tailored to their operations.

What You’ll Learn

By the end of the course, you will be able to:

• Explain the 7 principles and 12 steps of HACCP based on Codex Alimentarius.
• Identify biological, chemical, and physical food safety hazards.
• Conduct hazard analysis and assess severity and likelihood.
• Determine Critical Control Points (CCPs) and establish critical limits.
• Develop and document effective monitoring procedures for CCPs.
• Design corrective actions and verification activities.
• Maintain HACCP documentation and records for traceability.
• Understand prerequisite programs (PRPs) and their role in HACCP.
• Integrate HACCP into your Food Safety Management System (FSMS).
• Create a roadmap to develop and implement a HACCP plan suitable for audit or certification.

Who Should Attend

• Food Safety Officers and HACCP Team Members
• Quality Assurance/Quality Control Personnel
• Production and Plant Managers
• Food Industry Consultants
• Regulatory Compliance Officers
• Anyone involved in food processing, handling, or safety management

Recommended

• Familiarity with food production or processing is helpful
• No prior HACCP or ISO experience required
• Basic understanding of hygiene and food safety terms is beneficial

Course Description

This course provides a structured approach to understanding and applying the requirements of ISO 22000:2018 for developing a robust Food Safety Management System (FSMS). It combines theoretical principles with practical tools to help you design, document, and implement an FSMS that ensures safe food practices, manages risks, and meets customer and regulatory expectations. All activities are mapped to clauses 4–10 of the standard, enabling participants to build systems that support hazard control, compliance, and continual improvement.

What You’ll Learn

By the end of the course, you will be able to:

• Explain ISO 22000:2018 structure, key terms, and requirements (clauses 4–10).
• Analyze the organizational context and define the FSMS scope.
• Identify and assess food safety hazards, CCPs, PRPs, and OPRPs.
• Understand and implement HACCP principles within the ISO 22000 framework.
• Establish documented procedures, controls, and performance evaluation methods.
• Align management commitment, policies, objectives, and KPIs with food safety goals.
• Plan for emergency preparedness, risk-based thinking, and continual improvement.
• Develop support processes: competence, communication, documented information.
• Prepare internal audit and management review systems.
• Create an implementation roadmap to achieve ISO 22000 certification readiness.

Who Should Attend

• FSMS Coordinators and Food Safety Officers
• HACCP Team Leaders and Members
• QA/QC Managers and Compliance Specialists
• Production and Operations Managers
• Consultants supporting ISO 22000 implementations
• Staff involved in food safety, regulatory compliance, or system development

Recommended

• Prior knowledge of food safety practices or HACCP is helpful
• Understanding of your organization’s production processes is recommended
• No prior ISO or auditing experience required

Course description

This practical course equips you with the skills and methodology to conduct effective internal audits of a Food Safety Management System (FSMS) based on ISO 22000:2018. You’ll learn how to plan, perform, report, and follow up on audits to ensure conformity with ISO 22000, as well as effectiveness of the FSMS processes. The training aligns audit activities with ISO 19011 guidelines and provides real-world techniques for preparing audit checklists, interviewing, evidence collection, and reporting nonconformities. It emphasizes risk-based thinking, critical control points (CCPs), and process auditing for continual improvement.

What you’ll learn

By the end of the course, you will be able to:

• Explain ISO 22000:2018 structure, process approach, and clause requirements.
• Understand the role of internal audit within the FSMS lifecycle.
• Develop audit plans and programs based on risk and process prioritization.
• Prepare checklists and gather audit evidence through interviews, observation, and records.
• Conduct audits of food safety processes, including CCPs, PRPs, and OPRPs.
• Document nonconformities, observations, and opportunities for improvement.
• Report findings clearly and constructively to stakeholders.
• Follow up with corrective actions and verify implementation.
• Apply ISO 19011 principles of auditing in a food safety context.
• Improve internal audit effectiveness to drive FSMS performance.

Who should attend

• Food Safety Officers and FSMS Coordinators
• Internal Auditors and Quality Assurance (QA) Professionals
• HACCP Team Members
• Operations and Production Supervisors
• Consultants supporting ISO 22000 implementations
• Anyone involved in FSMS auditing or preparing for certification

Recommended

• Familiarity with ISO 22000:2018 structure and key FSMS processes
• HACCP knowledge is useful but not mandatory
• No prior auditing experience is required