- ACS Academy
- Flexible Learning, Lasting Success
-
- info@acs-academy.ca
- (604) 924-5506 ext.377
- 318-901 Third Street West, North Vancouver, BC, V7P 3P9
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This course provides practical guidance on implementing ISO 41001:2018, the international standard for Facility Management Systems (FMS). Designed to improve integration between facilities, people, and processes, ISO 41001 helps organizations enhance efficiency, safety, and sustainability. This training guides you through the development, implementation, and continual improvement of a facility management framework aligned with strategic objectives and stakeholder needs.
By the end of the course, you will be able to:
Understand the scope, structure, and key concepts of ISO 41001:2018.
Establish an FMS aligned with organizational strategy and operational needs.
Define facility management policy, objectives, and governance structures.
Identify risks, opportunities, and lifecycle-based planning in FM services.
Manage performance, compliance, and sustainability in built environments.
Implement procedures for planning, execution, monitoring, and continual improvement of facility-related activities.
Improve integration between FM and core business functions.
Address health, safety, energy, and environmental aspects of facility management.
Ensure supplier and contractor alignment with FMS requirements.
Prepare for ISO 41001 certification and internal/external audits.
Facility Managers and Coordinators
Real Estate and Property Management Professionals
HSE and Operations Leaders
Sustainability and Compliance Managers
Procurement Officers managing outsourced FM services
Consultants implementing ISO or FM process frameworks
No prior ISO 41001 experience is required
Familiarity with facility, maintenance, or operations management is helpful
Valuable for organizations in healthcare, education, real estate, retail, government, and manufacturing
ISO 41001 clause interpretation and application
Strategic FM planning and governance
FM performance and sustainability management
Risk and lifecycle-based facility operations
Integration with ISO 9001, ISO 14001, ISO 45001
FM documentation and process control
Third-party contractor alignment
KPI and audit readiness in facilities operations
This course provides practical guidance on implementing ISO 22483, the international standard for ensuring quality, safety, and professionalism in the provision of tourist services. Targeted at tourism service providers, including hotels, tour operators, and destination management companies, the course focuses on service delivery, staff competence, sustainability, customer satisfaction, and accessibility. The training helps organizations align with international best practices to improve customer experience, support sustainable tourism, and enhance service reputation.
By the end of the course, you will be able to:
Understand the structure and scope of ISO 22483:2020 and its application in tourism services.
Define quality and professionalism requirements for tourist service providers.
Apply standardized practices for customer communication, safety, hygiene, and sustainability.
Ensure staff qualification, training, and multilingual capability to meet diverse customer needs.
Manage service delivery elements including reception, accommodation, catering, and activities.
Promote inclusiveness and accessibility for tourists with specific needs.
Establish procedures for monitoring customer satisfaction and handling complaints.
Integrate sustainability, local culture promotion, and environmental protection practices.
Develop documentation and policies aligned with ISO 22483 guidelines.
Prepare your organization for ISO 22483 certification or tourism excellence audits.
Hotel and Hospitality Managers
Tour Operators and Travel Agency Professionals
Destination Management Company (DMC) Teams
Quality and Service Excellence Officers in tourism
Compliance and Sustainability Managers in the travel sector
Consultants supporting service improvement or tourism certification
Experience in tourism or hospitality operations is helpful
No prior ISO certification knowledge is required
Suitable for both public and private organizations offering tourism-related services
ISO 22483 clause interpretation and application
Customer service excellence in tourism
Staff competence and multilingual service readiness
Accessible and inclusive tourism planning
Hygiene, safety, and environmental compliance
Sustainable tourism integration
Service documentation and quality control
Customer satisfaction and feedback systems
Certification or compliance audit preparation
This course provides a comprehensive and practical overview of ISO 10006:2017, the international guideline for applying quality management principles within project environments. It is designed for project managers, quality professionals, consultants, and team leaders who aim to improve project predictability, stakeholder satisfaction, and delivery performance by embedding structured quality approaches into all project stages. Participants will learn how ISO 10006 complements ISO 9001, how to apply project-specific quality planning and quality assurance methods, and how to implement systematic controls for scope, resources, communication, risks, and change management. Through real-world examples and templates, this course equips learners to integrate quality thinking into project governance, define project quality objectives, and manage performance indicators aligned with organizational strategy.
By the end of the course, you will be able to:
Understand the scope, structure, and objectives of ISO 10006:2017.
Apply quality management principles to the entire project lifecycle.
Integrate quality planning into project scope, risk, and resource management.
Align project goals with customer needs and organizational strategy.
Establish criteria for quality assurance and quality control in projects.
Define roles, responsibilities, and stakeholder engagement requirements.
Monitor and evaluate project performance using quality indicators.
Document and report on quality outcomes, deviations, and corrective actions.
Integrate ISO 10006 with ISO 9001 or existing project management systems.
Build a roadmap to implement quality-focused project governance.
Project Managers and Program Directors
Quality Assurance and QMS Professionals
PMO and Project Control Specialists
Risk and Compliance Officers
Engineers and Technical Leads managing complex projects
Consultants supporting project-based ISO systems
Basic knowledge of project management methodologies (e.g., PMI, PRINCE2) is helpful
Familiarity with ISO 9001 is beneficial but not required
Ideal for organizations managing capital-intensive or cross-functional projects
This course provides a practical understanding of ISO 29001:2020, the sector-specific Quality Management System standard for organizations in petroleum, petrochemical, and natural gas supply chains. Participants learn how to establish and maintain processes that reduce operational risks, strengthen supply-chain performance, and ensure product and service conformity in high-risk environments. The course addresses process-based thinking, defect prevention, variability reduction, and critical quality controls required for equipment, materials, and services used in oil and gas operations. Trainees will gain the ability to align ISO 29001 requirements with ISO 9001 principles to enhance regulatory compliance, reliability, safety, and long-term operational excellence.
By the end of the course, you will be able to:
Understand the structure and intent of ISO 29001 and its relationship to ISO 9001.
Define the scope of the QMS based on sector-specific risks and compliance needs.
Interpret and apply requirements from clauses 4 to 10 of ISO 29001.
Implement controls for defect prevention, nonconformity management, and risk mitigation.
Develop quality objectives, KPIs, and performance tracking tools relevant to oil & gas.
Integrate design, development, production, and service controls.
Manage documented information, supplier evaluation, and customer satisfaction.
Establish internal audit, management review, and corrective action processes.
Prepare a phased implementation plan leading to ISO 29001 certification.
Align your QMS with industry-specific regulatory and customer requirements.
QHSE Managers and Quality Professionals in oil & gas
Project Managers and Process Owners
Engineers and Technical Supervisors
Procurement and Supplier Quality Leads
Internal Auditors and Compliance Officers
Consultants supporting ISO 29001 implementation
Familiarity with ISO 9001 or quality system principles is helpful
No prior ISO 29001 experience required
Industry experience in petroleum, gas, or petrochemicals is beneficial
This course provides in-depth knowledge of the ISO 13485:2016 standard, designed specifically for organizations involved in the life cycle of medical devices. It guides participants through the structure and requirements of the standard and shows how to implement an effective Quality Management System (QMS) that ensures product safety, regulatory compliance, and customer satisfaction. The training emphasizes risk management, regulatory requirements, process controls, and documentation practices aligned with medical device industry expectations.
By the end of the course, you will be able to:
Explain the purpose, structure, and clause requirements of ISO 13485:2016.
Define the QMS scope and apply a process-based approach for medical device organizations.
Understand risk management principles specific to medical device manufacturing and supply.
Interpret and implement regulatory requirements within the ISO 13485 framework.
Establish documentation, procedures, and controls for design, production, and traceability.
Set up effective monitoring, measurement, and CAPA processes.
Define roles, responsibilities, and training requirements for QMS support.
Integrate supplier control and outsourcing management.
Prepare documentation and records to demonstrate conformity and certification readiness.
Build a roadmap for ISO 13485 implementation across the organization.
Quality Managers and QMS Coordinators in medical device companies
Regulatory Affairs Specialists
Design and Manufacturing Engineers
Internal Auditors and Compliance Officers
Consultants supporting ISO 13485 implementation
Any staff involved in medical device lifecycle management
Understanding of your organization’s medical device processes is helpful
No prior ISO experience is required
Familiarity with regulatory or technical documentation is beneficial
ACS Academy is a federally registered Canadian provider of training and consulting services, offering accredited certificate programs, industry-focused training, and support for management systems and international standards. Backed by experienced professionals with hands-on expertise, ACS Academy delivers practical, high-quality solutions that help organizations achieve compliance, operational excellence, and sustainable growth across industries.