Course description

This course provides comprehensive training in Health, Safety, and Environmental (HSE) management, equipping participants with the knowledge and tools to build, implement, and sustain a robust HSE system in any organization or industrial sector. Aligned with global standards such as ISO 45001 and ISO 14001, the training supports participants in recognizing workplace hazards, reducing environmental risks, improving compliance, and fostering a proactive safety culture. It’s ideal for professionals responsible for HSE, quality, sustainability, or operational risk.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the principles and structure of HSE management systems

• Apply ISO 45001 and ISO 14001 requirements in practical settings

• Identify and assess workplace health and safety risks

• Implement effective hazard controls and risk mitigation strategies

• Ensure environmental compliance (e.g., waste, water, emissions, energy)

• Build emergency preparedness and incident response plans

• Conduct HSE audits and inspections using checklists and observation methods

• Promote a safety culture and employee participation in HSE programs

• Document and monitor HSE performance with KPIs and reporting tools

• Integrate HSE into broader management systems and sustainability goals

Who Should Attend

• HSE Officers, Managers, and Coordinators

• Plant Managers and Operations Heads

• Safety Engineers and Environmental Officers

• HR and Compliance Managers

• Site Supervisors and Facility Maintenance Teams

• Quality and Risk Management Professionals

• ISO 45001 / 14001 Implementation Teams

• Contractors and Construction Safety Personnel

Recommended

• No prior ISO certification required

• Useful for all industries: manufacturing, construction, logistics, oil & gas, healthcare, pharma, food, etc.

• Recommended as a foundation before taking Lead Auditor or Advanced HSE certifications

Course overview

This practical course equips participants with the essential knowledge and skills to establish, implement, maintain, and continually improve a Service Management System (SMS) in alignment with ISO/IEC 20000-1:2018. The course covers the standards’ requirements for planning, delivery, monitoring, and improvement of IT and business services to ensure consistency, reliability, and customer satisfaction. You will learn how to integrate ISO/IEC 20000-1 with ITIL® and other management systems (such as ISO 9001, ISO 27001, and ISO 22301) to achieve a robust, service-oriented framework. Real-world examples help bridge theory and practice, enabling participants to translate the clauses into operational excellence and measurable performance.

What you’ll learn

By the end of the course, you will be able to:

• Explain the scope, structure, and intent of ISO/IEC 20000-1:2018.

• Plan, implement, operate, monitor, and improve an effective Service Management System (SMS).

• Identify service requirements, manage service portfolios, and ensure effective delivery and support.

• Conduct performance evaluation and apply continual improvement processes.

• Integrate ISO/IEC 20000-1 with other ISO standards and ITIL® best practices.

• Prepare for internal and external audits, certification, and compliance assessments.

• Develop policies, KPIs, and documentation to sustain service quality and governance.

Who should attend

• IT managers and service delivery professionals

• ITIL® practitioners and consultants

• Quality and compliance managers

• Information security and business continuity professionals

• System administrators and technical support leaders

• Auditors and certification coordinators

• Project managers and process improvement specialists

Recommended

• Basic knowledge of IT service operations is helpful

• Familiarity with ITIL or ISO 9001 is beneficial

• Suitable for organizations with evolving service management maturity

Course Description

This course provides a practical and comprehensive understanding of the ISO/IEC 27001:2022 standard for establishing, implementing, maintaining, and improving an Information Security Management System (ISMS). Participants will learn how to interpret the standard’s requirements, manage risks to information assets, and implement controls aligned with Annex A. The course helps organizations achieve compliance and certification readiness by mapping all content to clauses 4–10 of the standard, and applying a structured, risk-based approach to protecting information.

What You’ll Learn

By the end of the course, you will be able to:

• Explain the structure and key principles of ISO/IEC 27001:2022 (clauses 4–10).
• Define the ISMS scope based on internal/external context and stakeholder needs.
• Identify and assess information security risks using a structured methodology.
• Interpret the Statement of Applicability (SoA) and select applicable Annex A controls.
• Develop ISMS policies, procedures, and roles for operational control.
• Design a risk treatment plan and implement security measures.
• Integrate incident response, business continuity, and access control practices.
• Establish performance evaluation, internal audits, and management review routines.
• Build the documentation and records needed for certification.
• Prepare an implementation roadmap to transition to or achieve ISO/IEC 27001 certification.

Who Should Attend

• IT and Information Security Managers
• Risk Managers and Compliance Officers
• ISMS Coordinators and System Administrators
• Internal Auditors and Process Owners
• Data Privacy Officers (DPOs)
• Consultants supporting ISO/IEC 27001 implementation

Recommended

• Familiarity with your organization’s IT environment and data protection risks is helpful
• No prior ISO or cybersecurity experience is required
• Basic understanding of information security concepts is beneficial