Course description

This course provides detailed guidance on implementing ISO 30401:2018, the international standard for establishing, maintaining, and improving a Knowledge Management System (KMS). ISO 30401 supports organizations in fostering a knowledge-driven culture, improving decision-making, and achieving strategic goals by effectively managing both tacit and explicit knowledge. Participants will learn how to build systems and environments that enable knowledge creation, sharing, protection, and application in alignment with organizational objectives.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the scope, structure, and terminology of ISO 30401:2018.

• Align knowledge management strategies with organizational purpose and culture.

• Design and implement processes for knowledge identification, acquisition, and sharing.

• Establish governance structures, roles, and responsibilities for KM systems.

• Promote a collaborative and innovative knowledge-sharing culture.

• Integrate KM with digital platforms, content management, and learning systems.

• Develop mechanisms to retain critical knowledge and prevent loss.

• Evaluate the effectiveness of knowledge processes using performance indicators.

• Ensure continual improvement and alignment with ISO management system principles.

• Prepare for ISO 30401 certification and internal audits.

Who Should Attend

• Knowledge Managers and Chief Knowledge Officers (CKOs)

• Learning and Development (L&D) Professionals

• Innovation, R&D, and Strategy Leaders

• HR Managers and Organizational Development Specialists

• Digital Transformation and IT Teams

• Consultants supporting KM system design and implementation

Recommendations

• No prior ISO 30401 experience required

• Familiarity with knowledge-sharing tools or organizational learning is helpful

• Suitable for both knowledge-intensive industries and public sector bodies

Skills

• ISO 30401 requirement interpretation

• Knowledge strategy development

• KM system governance and leadership alignment

• Tacit and explicit knowledge processes

• Knowledge retention and risk mitigation

• Technology enablement for KM (intranets, portals, collaboration platforms)

• Cultural enablers of knowledge sharing

• Performance measurement in KM initiatives

• Integration with ISO 9001, ISO 27001, and digital ecosystems

Course description

This course provides comprehensive guidance on implementing ISO/IEC 25002, part of the ISO/IEC 25000 SQuaRE (Software Product Quality Requirements and Evaluation) series. ISO 25002 defines the measurement and evaluation process for software product quality based on defined quality characteristics such as functionality, reliability, usability, performance, security, maintainability, and portability. Participants will learn how to design and conduct structured software quality evaluations that align with business needs, regulatory requirements, and continuous improvement strategies.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the structure, purpose, and role of ISO/IEC 25002 in the SQuaRE framework.

• Apply the quality evaluation process model: planning, specification, execution, and conclusion.

• Select and define relevant software quality characteristics and sub-characteristics.

• Identify applicable quality measures based on ISO/IEC 25023 and ISO/IEC 25010.

• Develop quality evaluation criteria for new, evolving, or acquired software products.

• Conduct measurement activities and gather quantitative and qualitative data.

• Analyze and interpret results to determine software product conformity.

• Document the software quality evaluation results for internal or customer reporting.

• Align software quality assessment with procurement, development, or release decisions.

• Integrate ISO 25002 with other standards such as ISO 90003, ISO/IEC 12207, or Agile frameworks.

Who Should Attend

• Software Quality Assurance (SQA) Engineers

• Product Owners and Release Managers

• Software Developers and System Architects

• IT Compliance and Risk Officers

• Software Procurement and Vendor Assessment Teams

• Consultants in software quality and ISO/IEC standards

Recommendations

• Familiarity with software development lifecycle (SDLC) or testing is helpful

• No prior ISO/IEC 25000 experience required

• Useful for teams working in regulated, high-reliability, or mission-critical environments

Skills

• ISO/IEC 25002 evaluation process application

• Software quality criteria design

• Measurement using ISO/IEC 25010 and 25023 models

• Software product conformity evaluation

• Technical reporting and decision support

• Integration with DevOps, Agile, or V-model systems

• Supplier evaluation based on software quality

• Software release and acceptance validation

Course description

This practitioner course shows how to design and operate an Environmental Performance Evaluation (EPE) program aligned with ISO 14031:2021. You’ll connect business objectives to a coherent set of indicators covering management activities, operational performance, and environmental conditions, with clear baselines, targets, and data controls. We translate the standard’s guidance, applicable to organizations of any size or sector—into a practical workflow that balances accuracy, frequency, and cost, and we emphasize robust interpretation to drive decisions and continual improvement. The 2021 third edition (a minor revision of 2013) clarifies guidance without setting performance levels; you’ll learn what that means for indicator design and reporting. EPE can stand alone or support your EMS and ESG reporting; we show how to build audit-ready evidence and feed results into management review. Canadian notes cover typical permit metrics and disclosure expectations.

Note: CSA (Canadian Standards Association) adopted ISO 14031:2021 in Canada as CSA ISO 14031:22 (adoption without modification).

What you’ll learn

• Translate ISO 14031 into a practical EPE workflow

• Build an indicator register with baselines, targets, and data sources

• Plan monitoring, assurance, normalization, and comparators

• Interpret trends; test significance; prioritize improvements

• Prepare decision-ready reports and management review inputs

• Integrate EPE with ISO 14001 and ESG reporting; avoid “performance level” claims

• Use EPE alongside audits to drive improvement

• Operate EPE with or without an EMS

Who should attend

• Environmental/ESG managers and coordinators

• Operations, utilities, and maintenance leaders

• Process and environmental engineers

• Data/BI analysts supporting sustainability reporting

• Quality/IMS managers integrating multiple ISO systems

Recommended

• Basic ISO 14001 awareness

• Familiarity with site processes and metering/monitoring

• Comfort with spreadsheets and simple statistics

• Prior exposure to PDCA or management systems

• Awareness of local regulatory/permit metrics