- ACS Academy
- Flexible Learning, Lasting Success
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- info@acs-academy.ca
- (604) 924-5506 ext.377
- 318-901 Third Street West, North Vancouver, BC, V7P 3P9
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This course provides practical guidance on implementing ISO 41001:2018, the international standard for Facility Management Systems (FMS). Designed to improve integration between facilities, people, and processes, ISO 41001 helps organizations enhance efficiency, safety, and sustainability. This training guides you through the development, implementation, and continual improvement of a facility management framework aligned with strategic objectives and stakeholder needs.
By the end of the course, you will be able to:
Understand the scope, structure, and key concepts of ISO 41001:2018.
Establish an FMS aligned with organizational strategy and operational needs.
Define facility management policy, objectives, and governance structures.
Identify risks, opportunities, and lifecycle-based planning in FM services.
Manage performance, compliance, and sustainability in built environments.
Implement procedures for planning, execution, monitoring, and continual improvement of facility-related activities.
Improve integration between FM and core business functions.
Address health, safety, energy, and environmental aspects of facility management.
Ensure supplier and contractor alignment with FMS requirements.
Prepare for ISO 41001 certification and internal/external audits.
Facility Managers and Coordinators
Real Estate and Property Management Professionals
HSE and Operations Leaders
Sustainability and Compliance Managers
Procurement Officers managing outsourced FM services
Consultants implementing ISO or FM process frameworks
No prior ISO 41001 experience is required
Familiarity with facility, maintenance, or operations management is helpful
Valuable for organizations in healthcare, education, real estate, retail, government, and manufacturing
ISO 41001 clause interpretation and application
Strategic FM planning and governance
FM performance and sustainability management
Risk and lifecycle-based facility operations
Integration with ISO 9001, ISO 14001, ISO 45001
FM documentation and process control
Third-party contractor alignment
KPI and audit readiness in facilities operations
This course offers a comprehensive guide to ISO 26000:2010, the international standard for social responsibility. Unlike other ISO management system standards, ISO 26000 is non-certifiable and provides guidance rather than requirements. It supports organizations of all sizes and sectors in operating in a socially responsible manner by aligning values, strategy, and operations with ethical, legal, and environmental expectations. This course equips participants to embed responsible practices across seven core subjects, including human rights, labour, the environment, and community involvement.
By the end of the course, you will be able to:
Understand the scope, structure, and foundational principles of ISO 26000.
Apply the seven core subjects of social responsibility:
Organizational governance
Human rights
Labor practices
The environment
Fair operating practices
Consumer issues
Community involvement and development
Align social responsibility practices with organizational strategy.
Identify relevant stakeholders and engage them effectively.
Assess social and environmental impacts of operations and supply chains.
Integrate ISO 26000 with CSR, ESG, and sustainability reporting frameworks.
Develop and implement policies, codes of conduct, and social programs.
Promote transparency, ethical behavior, and accountability across departments.
Benchmark and measure progress in social responsibility.
Communicate your organization’s social responsibility efforts to internal and external stakeholders.
CSR, ESG, and Sustainability Officers
Compliance and Ethics Managers
HR and Diversity & Inclusion Professionals
Environmental and Community Engagement Leaders
Executive Leadership and Strategy Teams
Consultants in sustainability, governance, and corporate responsibility
No prior experience with ISO 26000 is required
Familiarity with sustainability, ESG, or social impact frameworks is helpful
Suitable for all sectors: public, private, and nonprofit
ISO 26000 principles and guideline interpretation
Stakeholder engagement and mapping
Ethical governance and transparency practices
Human rights due diligence
Environmental and social impact awareness
Community development strategy
Responsible supply chain management
CSR and ESG alignment
Non-financial reporting and communication
This course provides comprehensive guidance on implementing ISO/IEC 25002, part of the ISO/IEC 25000 SQuaRE (Software Product Quality Requirements and Evaluation) series. ISO 25002 defines the measurement and evaluation process for software product quality based on defined quality characteristics such as functionality, reliability, usability, performance, security, maintainability, and portability. Participants will learn how to design and conduct structured software quality evaluations that align with business needs, regulatory requirements, and continuous improvement strategies.
By the end of the course, you will be able to:
Understand the structure, purpose, and role of ISO/IEC 25002 in the SQuaRE framework.
Apply the quality evaluation process model: planning, specification, execution, and conclusion.
Select and define relevant software quality characteristics and sub-characteristics.
Identify applicable quality measures based on ISO/IEC 25023 and ISO/IEC 25010.
Develop quality evaluation criteria for new, evolving, or acquired software products.
Conduct measurement activities and gather quantitative and qualitative data.
Analyze and interpret results to determine software product conformity.
Document the software quality evaluation results for internal or customer reporting.
Align software quality assessment with procurement, development, or release decisions.
Integrate ISO 25002 with other standards such as ISO 90003, ISO/IEC 12207, or Agile frameworks.
Software Quality Assurance (SQA) Engineers
Product Owners and Release Managers
Software Developers and System Architects
IT Compliance and Risk Officers
Software Procurement and Vendor Assessment Teams
Consultants in software quality and ISO/IEC standards
Familiarity with software development lifecycle (SDLC) or testing is helpful
No prior ISO/IEC 25000 experience required
Useful for teams working in regulated, high-reliability, or mission-critical environments
ISO/IEC 25002 evaluation process application
Software quality criteria design
Measurement using ISO/IEC 25010 and 25023 models
Software product conformity evaluation
Technical reporting and decision support
Integration with DevOps, Agile, or V-model systems
Supplier evaluation based on software quality
Software release and acceptance validation
This engaging course equips participants with the knowledge and skills to design, implement, and improve an Event Sustainability Management System (ESMS) in accordance with ISO 20121:2024. You’ll learn how to identify sustainability issues throughout an event’s life cycle, engage stakeholders, manage resources efficiently, and ensure compliance with social, environmental, and economic requirements. The course connects ISO 20121 principles to international sustainability frameworks such as the UN SDGs and GRI Standards, preparing participants to deliver responsible, inclusive, and low-impact events that align with organizational strategy and stakeholder expectations.
By the end of this course, you will be able to:
Interpret the structure and intent of ISO 20121:2024 and its key requirements.
Identify sustainability issues, impacts, and opportunities across the event life cycle.
Develop a sustainability policy and integrate it into event planning and operations.
Engage stakeholders effectively and manage communication and transparency.
Apply risk-based thinking to event sustainability management and decision-making.
Establish monitoring, measurement, and evaluation systems for sustainability performance.
Demonstrate continual improvement and prepare for third-party certification audits.
Event planners and coordinators
Sustainability managers and officers
Marketing and communications professionals
Hospitality and venue managers
NGO and government event organizers
Corporate social responsibility (CSR) professionals
Consultants aiming to align events with ISO 20121 sustainability principles
Basic understanding of event management is helpful
No prior ISO 20121 experience required
Suitable for organizations of any size hosting events
This course equips participants with the knowledge and tools to design, implement, and maintain a Road Traffic Safety (RTS) Management System in accordance with ISO 39001:2012. You’ll learn how to identify road safety risks, set measurable RTS objectives, and apply a data-driven approach to reduce deaths and serious injuries caused by road traffic incidents. The course emphasizes system integration, risk-based thinking, and continual improvement, linking ISO 39001 to related frameworks such as ISO 9001 (quality), ISO 45001 (occupational health and safety), and ISO 14001 (environmental management).
By the end of this course, you will be able to:
Understand the structure, intent, and key clauses of ISO 39001:2012.
Identify RTS risks, road user behaviours, and external factors influencing traffic safety performance.
Develop and implement a Road Traffic Safety policy aligned with organizational strategy.
Set, monitor, and evaluate RTS objectives and key performance indicators (KPIs).
Manage operational controls for vehicles, drivers, routes, and journeys to prevent accidents.
Conduct RTS performance evaluations, internal audits, and management reviews.
Promote a culture of road safety and continual improvement across the organization.
Health and safety managers
Fleet and transport supervisors
Logistics and supply chain managers
Traffic safety officers and coordinators
Risk management and compliance professionals
ISO consultants and internal auditors
Government and public sector representatives involved in road transport safety
Basic knowledge of safety or risk management
Experience in transport or fleet operations helpful
No prior ISO 39001 experience required
This specialized course equips participants with the knowledge and tools to design, implement, and maintain a sustainability management system (SMS) for tourism and accommodation facilities in alignment with ISO 21401:2018. Participants will learn how to manage environmental, social, and economic aspects in hotels, resorts, and similar establishments to promote responsible tourism and operational excellence. The training covers planning, stakeholder engagement, sustainable resource management, and continual improvement practices that enhance guest experience while minimizing negative impacts on local communities and ecosystems. The course connects ISO 21401 with related frameworks, including ISO 14001 (environmental management), ISO 26000 (social responsibility), and the UN Sustainable Development Goals (SDGs).
By the end of this course, you will be able to:
Understand the scope, principles, and structure of ISO 21401:2018.
Identify and assess sustainability issues across environmental, social, and economic dimensions.
Establish sustainability objectives, policies, and performance indicators for accommodation services.
Develop and implement a sustainability management system with effective monitoring and reporting mechanisms.
Engage stakeholders, employees, guests, suppliers, and local communities, in sustainability initiatives.
Evaluate performance and ensure continual improvement toward sustainable operations.
Prepare for internal and third-party audits for ISO 21401 certification.
Hotel and resort managers
Sustainability and ESG officers
Travel and tourism consultants
Facility and operations managers
Quality, health, safety, and environment (QHSE) professionals
Hospitality trainers and educators
Tourism policymakers and government representatives
Basic awareness of operations in hospitality or accommodation services
Interest in sustainability, environmental, social, or governance (ESG) issues
Willingness to review operational processes and implement organizational change
This hands-on course provides the knowledge and tools to implement a Quality Management System (QMS) in alignment with ISO 9001:2015. You’ll explore the standard’s structure and principles, learn to interpret and apply its requirements, and build practical systems to manage quality performance, risks, and customer satisfaction. The course maps all activities to clauses 4 through 10 of ISO 9001, enabling participants to translate requirements into an operational QMS tailored to organizational needs.
By the end of the course, you will be able to:
Explain ISO 9001:2015 structure, key principles, and clause requirements (4–10).
Analyze the organization’s context and interested parties to define QMS scope.
Identify quality risks and opportunities and integrate them into the QMS.
Set quality objectives and KPIs aligned with strategic direction.
Establish operational processes, controls, and documented procedures.
Define roles, responsibilities, and support mechanisms (competence, awareness, communication).
Build internal audit, management review, and corrective action routines.
Understand the PDCA (Plan-Do-Check-Act) cycle within the QMS framework.
Prepare a step-by-step roadmap for ISO 9001:2015 implementation.
Collect evidence to demonstrate conformity and certification readiness.
Quality Managers and QMS Coordinators
Operations Managers and Department Heads
Internal Auditors and Compliance Officers
Process Owners and Document Controllers
Consultants supporting ISO 9001 implementations
Any staff involved in QMS development, implementation, or transition
Familiarity with your organization’s processes and structure
No prior ISO experience required
Understanding of basic process and performance metrics is helpful
ACS Academy is a federally registered Canadian provider of training and consulting services, offering accredited certificate programs, industry-focused training, and support for management systems and international standards. Backed by experienced professionals with hands-on expertise, ACS Academy delivers practical, high-quality solutions that help organizations achieve compliance, operational excellence, and sustainable growth across industries.