Course Description

This course provides a comprehensive and practical overview of ISO 10006:2017, the international guideline for applying quality management principles within project environments. It is designed for project managers, quality professionals, consultants, and team leaders who aim to improve project predictability, stakeholder satisfaction, and delivery performance by embedding structured quality approaches into all project stages. Participants will learn how ISO 10006 complements ISO 9001, how to apply project-specific quality planning and quality assurance methods, and how to implement systematic controls for scope, resources, communication, risks, and change management. Through real-world examples and templates, this course equips learners to integrate quality thinking into project governance, define project quality objectives, and manage performance indicators aligned with organizational strategy.

What You’ll Learn

By the end of the course, you will be able to:

• Understand the scope, structure, and objectives of ISO 10006:2017.

• Apply quality management principles to the entire project lifecycle.

• Integrate quality planning into project scope, risk, and resource management.

• Align project goals with customer needs and organizational strategy.

• Establish criteria for quality assurance and quality control in projects.

• Define roles, responsibilities, and stakeholder engagement requirements.

• Monitor and evaluate project performance using quality indicators.

• Document and report on quality outcomes, deviations, and corrective actions.

• Integrate ISO 10006 with ISO 9001 or existing project management systems.

• Build a roadmap to implement quality-focused project governance.

Who Should Attend

• Project Managers and Program Directors

• Quality Assurance and QMS Professionals

• PMO and Project Control Specialists

• Risk and Compliance Officers

• Engineers and Technical Leads managing complex projects

• Consultants supporting project-based ISO systems

Recommendations

• Basic knowledge of project management methodologies (e.g., PMI, PRINCE2) is helpful

• Familiarity with ISO 9001 is beneficial but not required

• Ideal for organizations managing capital-intensive or cross-functional projects

Course description

This engaging course equips participants with the knowledge and skills to design, implement, and improve an Event Sustainability Management System (ESMS) in accordance with ISO 20121:2024. You’ll learn how to identify sustainability issues throughout an event’s life cycle, engage stakeholders, manage resources efficiently, and ensure compliance with social, environmental, and economic requirements. The course connects ISO 20121 principles to international sustainability frameworks such as the UN SDGs and GRI Standards, preparing participants to deliver responsible, inclusive, and low-impact events that align with organizational strategy and stakeholder expectations.

What you’ll learn

By the end of this course, you will be able to:

• Interpret the structure and intent of ISO 20121:2024 and its key requirements.

• Identify sustainability issues, impacts, and opportunities across the event life cycle.

• Develop a sustainability policy and integrate it into event planning and operations.

• Engage stakeholders effectively and manage communication and transparency.

• Apply risk-based thinking to event sustainability management and decision-making.

• Establish monitoring, measurement, and evaluation systems for sustainability performance.

• Demonstrate continual improvement and prepare for third-party certification audits.

Who should attend

• Event planners and coordinators

• Sustainability managers and officers

• Marketing and communications professionals

• Hospitality and venue managers

• NGO and government event organizers

• Corporate social responsibility (CSR) professionals

• Consultants aiming to align events with ISO 20121 sustainability principles

Recommended

• Basic understanding of event management is helpful

• No prior ISO 20121 experience required

• Suitable for organizations of any size hosting events

Course overview

This course provides a practical understanding of ISO 44001:2017, the international standard for establishing and maintaining effective collaborative business relationships. Participants will learn how to build trust-based partnerships with suppliers, customers, and strategic stakeholders through structured governance, shared objectives, performance evaluation, and risk-sharing approaches. The training covers the ISO 44001 lifecycle model, including relationship planning, value creation, communication management, and continual improvement. Emphasis is placed on integrating collaboration into organizational strategy to enhance innovation, reduce operational risks, and improve service delivery. By the end of the course, participants will be equipped to implement and sustain a collaborative business relationship management system aligned with ISO 44001 requirements.

What you’ll learn

By the end of this course, you will be able to:

• Explain the principles and structure of ISO 44001:2017 and the eight-stage relationship management framework.

• Identify opportunities where collaboration delivers measurable value to both parties.

• Establish governance structures, roles, and communication systems that promote transparency and trust.

• Develop joint objectives, performance metrics, and risk-sharing mechanisms.

• Manage relationship health, continuous improvement, and issue resolution processes.

• Integrate collaboration into business strategy and supply chain operations.

• Prepare for ISO 44001 certification and continual improvement audits.

Who should attend

• Business leaders and executives

• Partnership and alliance managers

• Supply chain and operations professionals

• Project managers and coordinators

• Procurement and contract specialists

• Management system and strategy consultants

• Anyone involved in managing alliances, joint ventures, or strategic partnerships

Recommended

• Familiarity with supply chain or relationship management

• Basic understanding of business processes and governance

• No prior ISO 44001 training required

Course Description

This practical course equips participants with the skills and methodology to establish, implement, maintain, and continually improve a Business Continuity Management System (BCMS) aligned with ISO 22301:2019 and Amendment 1:2024. You will learn how to perform business impact analyses (BIA), conduct risk assessments, develop continuity and recovery strategies, and manage disruptions effectively. The course highlights the updated guidance from the 2024 amendment and integrates connections to related standards such as ISO 22313 (guidelines for BCMS), ISO 22317 (BIA), and ISO 31000 (risk management). Participants will gain hands-on understanding of resilience planning, crisis management, and testing processes that ensure organizational preparedness.

What you’ll learn

By the end of this course, you will be able to:

• Interpret the principles, clauses, and structure of ISO 22301:2019 and its 2024 amendment.

• Conduct a business impact analysis (BIA) and assess continuity risks effectively.

• Develop and implement continuity and recovery strategies across key functions.

• Establish documented procedures for incident response, communication, and crisis coordination.

• Plan and conduct continuity exercises, tests, and management reviews.

• Monitor, evaluate, and improve BCMS performance using the PDCA framework.

• Prepare for internal and third-party audits and ensure compliance with certification requirements.

Who should attend

• Business continuity professionals

• Risk managers and analysts

• Compliance officers

• Security coordinators and emergency planners

• Internal auditors

• Operations and facility managers

• Consultants responsible for organizational resilience and emergency preparedness

Recommended

• Basic understanding of risk or operations management helpful

• No previous ISO 22301 experience required

• Suitable for any organization seeking resilience improvement

Course overview

This practical course equips participants with the essential knowledge and skills to establish, implement, maintain, and continually improve a Service Management System (SMS) in alignment with ISO/IEC 20000-1:2018. The course covers the standards’ requirements for planning, delivery, monitoring, and improvement of IT and business services to ensure consistency, reliability, and customer satisfaction. You will learn how to integrate ISO/IEC 20000-1 with ITIL® and other management systems (such as ISO 9001, ISO 27001, and ISO 22301) to achieve a robust, service-oriented framework. Real-world examples help bridge theory and practice, enabling participants to translate the clauses into operational excellence and measurable performance.

What you’ll learn

By the end of the course, you will be able to:

• Explain the scope, structure, and intent of ISO/IEC 20000-1:2018.

• Plan, implement, operate, monitor, and improve an effective Service Management System (SMS).

• Identify service requirements, manage service portfolios, and ensure effective delivery and support.

• Conduct performance evaluation and apply continual improvement processes.

• Integrate ISO/IEC 20000-1 with other ISO standards and ITIL® best practices.

• Prepare for internal and external audits, certification, and compliance assessments.

• Develop policies, KPIs, and documentation to sustain service quality and governance.

Who should attend

• IT managers and service delivery professionals

• ITIL® practitioners and consultants

• Quality and compliance managers

• Information security and business continuity professionals

• System administrators and technical support leaders

• Auditors and certification coordinators

• Project managers and process improvement specialists

Recommended

• Basic knowledge of IT service operations is helpful

• Familiarity with ITIL or ISO 9001 is beneficial

• Suitable for organizations with evolving service management maturity