- ACS Academy
- Flexible Learning, Lasting Success
-
- info@acs-academy.ca
- (604) 924-5506 ext.377
- 318-901 Third Street West, North Vancouver, BC, V7P 3P9
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This course provides practical guidance on implementing ISO 41001:2018, the international standard for Facility Management Systems (FMS). Designed to improve integration between facilities, people, and processes, ISO 41001 helps organizations enhance efficiency, safety, and sustainability. This training guides you through the development, implementation, and continual improvement of a facility management framework aligned with strategic objectives and stakeholder needs.
By the end of the course, you will be able to:
Understand the scope, structure, and key concepts of ISO 41001:2018.
Establish an FMS aligned with organizational strategy and operational needs.
Define facility management policy, objectives, and governance structures.
Identify risks, opportunities, and lifecycle-based planning in FM services.
Manage performance, compliance, and sustainability in built environments.
Implement procedures for planning, execution, monitoring, and continual improvement of facility-related activities.
Improve integration between FM and core business functions.
Address health, safety, energy, and environmental aspects of facility management.
Ensure supplier and contractor alignment with FMS requirements.
Prepare for ISO 41001 certification and internal/external audits.
Facility Managers and Coordinators
Real Estate and Property Management Professionals
HSE and Operations Leaders
Sustainability and Compliance Managers
Procurement Officers managing outsourced FM services
Consultants implementing ISO or FM process frameworks
No prior ISO 41001 experience is required
Familiarity with facility, maintenance, or operations management is helpful
Valuable for organizations in healthcare, education, real estate, retail, government, and manufacturing
ISO 41001 clause interpretation and application
Strategic FM planning and governance
FM performance and sustainability management
Risk and lifecycle-based facility operations
Integration with ISO 9001, ISO 14001, ISO 45001
FM documentation and process control
Third-party contractor alignment
KPI and audit readiness in facilities operations
This course provides a comprehensive guide to implementing ISO 29994:2021, the international standard specifying quality requirements for learning services provided outside formal education, such as corporate training, professional development, and non-degree programs. The course focuses on ensuring consistent service delivery, learner satisfaction, and continual improvement across various learning contexts. ISO 29994 can be used by training providers, academies, and organizations offering educational services to support competence development and align with global best practices.
By the end of the course, you will be able to:
Understand the scope, structure, and application of ISO 29994:2021.
Identify key differences between ISO 29994 and ISO 21001 (Educational Management Systems).
Define quality assurance requirements for non-formal learning service providers.
Establish policies, processes, and objectives for learning services.
Ensure transparency in learner needs assessment, course content, and delivery methods.
Define responsibilities of learning service providers, facilitators, and support staff.
Monitor learner progress, feedback, satisfaction, and outcomes.
Develop documentation to support quality assurance and audit readiness.
Integrate ISO 29994 into existing quality or education systems.
Support alignment with government, corporate, or accreditation expectations.
Training Providers and L&D Managers
Adult Education Centers and eLearning Providers
Corporate Academies and HR Development Leads
Quality Assurance Professionals in education/training
ISO 21001 or ISO 9001 Implementers in training organizations
Consultants supporting educational service delivery improvement
No prior ISO 29994 experience required
Familiarity with ISO 9001 or ISO 21001 is helpful
Suitable for private training companies, government training centers, and NGOs
ISO 29994 clause interpretation and application
Learning service design and delivery control
Trainer qualification and learner support
Learning environment and material quality
Feedback and improvement systems
Training evaluation and outcome measurement
Service transparency and learner satisfaction management
Integration with ISO 21001 or quality management frameworks
Non-formal education audit readiness
This course provides detailed guidance on implementing ISO/IEC 27017:2015, the international standard for information security controls in cloud computing environments. As a security extension to ISO/IEC 27001 and ISO/IEC 27002, this standard offers additional controls and implementation advice specifically for cloud service providers (CSPs) and cloud service customers (CSCs). Participants will learn how to identify cloud-specific risks, implement appropriate controls, and manage shared responsibilities effectively in a cloud environment.
By the end of the course, you will be able to:
Understand the purpose, structure, and scope of ISO/IEC 27017:2015.
Identify the differences and alignment with ISO/IEC 27001 and 27002.
Recognize the shared responsibility model in cloud computing.
Implement the 7 additional controls and 37 enhanced guidelines specific to cloud services.
Address cloud-specific risks including multi-tenancy, virtualization, and legal jurisdiction.
Develop clear roles and responsibilities between CSPs and CSCs.
Manage cloud service agreements, SLAs, and third-party assurance requirements.
Ensure compliance with data privacy, availability, and integrity expectations in the cloud.
Strengthen incident response, backup, and business continuity in cloud-based environments.
Prepare for audits or certifications that require cloud security assurances.
Information Security Managers and CISOs
Cloud Service Providers (IaaS, PaaS, SaaS)
IT Risk and Compliance Officers
Data Privacy and Governance Professionals
Cloud Architects and DevSecOps Teams
Consultants implementing ISO 27001 in cloud environments
Familiarity with cloud computing models and ISO/IEC 27001 is helpful
No prior experience with ISO 27017 is required
Ideal for organizations migrating to or managing cloud-based infrastructure
ISO/IEC 27017 clause interpretation and implementation
Cloud-specific risk identification and control design
CSP/CSC role delineation
Security in virtualization and multitenant environments
Data lifecycle protection in cloud services
Secure configuration and administrative operations
SLA and contractual security alignment
Incident management in cloud infrastructure
Integration with ISO/IEC 27001 and 27002
This course offers a comprehensive guide to ISO 26000:2010, the international standard for social responsibility. Unlike other ISO management system standards, ISO 26000 is non-certifiable and provides guidance rather than requirements. It supports organizations of all sizes and sectors in operating in a socially responsible manner by aligning values, strategy, and operations with ethical, legal, and environmental expectations. This course equips participants to embed responsible practices across seven core subjects, including human rights, labour, the environment, and community involvement.
By the end of the course, you will be able to:
Understand the scope, structure, and foundational principles of ISO 26000.
Apply the seven core subjects of social responsibility:
Organizational governance
Human rights
Labor practices
The environment
Fair operating practices
Consumer issues
Community involvement and development
Align social responsibility practices with organizational strategy.
Identify relevant stakeholders and engage them effectively.
Assess social and environmental impacts of operations and supply chains.
Integrate ISO 26000 with CSR, ESG, and sustainability reporting frameworks.
Develop and implement policies, codes of conduct, and social programs.
Promote transparency, ethical behavior, and accountability across departments.
Benchmark and measure progress in social responsibility.
Communicate your organization’s social responsibility efforts to internal and external stakeholders.
CSR, ESG, and Sustainability Officers
Compliance and Ethics Managers
HR and Diversity & Inclusion Professionals
Environmental and Community Engagement Leaders
Executive Leadership and Strategy Teams
Consultants in sustainability, governance, and corporate responsibility
No prior experience with ISO 26000 is required
Familiarity with sustainability, ESG, or social impact frameworks is helpful
Suitable for all sectors: public, private, and nonprofit
ISO 26000 principles and guideline interpretation
Stakeholder engagement and mapping
Ethical governance and transparency practices
Human rights due diligence
Environmental and social impact awareness
Community development strategy
Responsible supply chain management
CSR and ESG alignment
Non-financial reporting and communication
This course provides comprehensive guidance on applying ISO 19600:2014, the international standard for establishing, developing, implementing, evaluating, maintaining, and improving a Compliance Management System (CMS). Based on the principles of good governance, proportionality, transparency, and sustainability, ISO 19600 helps organizations proactively manage legal, regulatory, and ethical compliance obligations. This training is ideal for organizations aiming to reduce compliance risk, foster a culture of integrity, and strengthen internal controls through a structured CMS framework.
By the end of the course, you will be able to:
Understand the purpose, structure, and scope of ISO 19600:2014.
Define the key principles of compliance management, including risk-based thinking.
Identify compliance obligations and integrate them into operational processes.
Establish roles, responsibilities, and leadership for compliance governance.
Design and implement compliance risk assessment and mitigation measures.
Develop policies, procedures, and training programs to support compliance.
Build systems for compliance reporting, monitoring, and auditing.
Integrate the CMS into other management systems such as ISO 9001, ISO 27001, or ISO 37301.
Promote a culture of compliance through communication and leadership engagement.
Evaluate and continually improve the effectiveness of the compliance management system.
Risk Managers and Internal Auditors
Legal and Governance Professionals
Quality and Operations Managers
Senior Management and Corporate Executives
Consultants supporting CMS implementation or regulatory compliance
Familiarity with organizational compliance or risk functions is helpful
No prior ISO 19600 experience is required
Suitable for public, private, and nonprofit organizations across industries
This specialized course equips participants with the knowledge and tools to design, implement, and maintain a sustainability management system (SMS) for tourism and accommodation facilities in alignment with ISO 21401:2018. Participants will learn how to manage environmental, social, and economic aspects in hotels, resorts, and similar establishments to promote responsible tourism and operational excellence. The training covers planning, stakeholder engagement, sustainable resource management, and continual improvement practices that enhance guest experience while minimizing negative impacts on local communities and ecosystems. The course connects ISO 21401 with related frameworks, including ISO 14001 (environmental management), ISO 26000 (social responsibility), and the UN Sustainable Development Goals (SDGs).
By the end of this course, you will be able to:
Understand the scope, principles, and structure of ISO 21401:2018.
Identify and assess sustainability issues across environmental, social, and economic dimensions.
Establish sustainability objectives, policies, and performance indicators for accommodation services.
Develop and implement a sustainability management system with effective monitoring and reporting mechanisms.
Engage stakeholders, employees, guests, suppliers, and local communities, in sustainability initiatives.
Evaluate performance and ensure continual improvement toward sustainable operations.
Prepare for internal and third-party audits for ISO 21401 certification.
Hotel and resort managers
Sustainability and ESG officers
Travel and tourism consultants
Facility and operations managers
Quality, health, safety, and environment (QHSE) professionals
Hospitality trainers and educators
Tourism policymakers and government representatives
Basic awareness of operations in hospitality or accommodation services
Interest in sustainability, environmental, social, or governance (ESG) issues
Willingness to review operational processes and implement organizational change
A practitioner-focused, hands-on course that shows you how to design, implement, and sustain an Environmental Management System (EMS) that reduces risk, improves compliance, and drives measurable environmental performance. We cover the PDCA backbone, identifying environmental aspects and impacts with a life-cycle lens, understanding compliance obligations, managing risk and opportunity, setting objectives and programs; operational controls (including contractors and change management), emergency preparedness and response; competence and communication; monitoring and measurement, internal auditing, management review; and continual improvement. Includes practical tools, templates, and Canadian/BC context for permitting, waste, spills, and reporting.
ACS Academy is a federally registered Canadian provider of training and consulting services, offering accredited certificate programs, industry-focused training, and support for management systems and international standards. Backed by experienced professionals with hands-on expertise, ACS Academy delivers practical, high-quality solutions that help organizations achieve compliance, operational excellence, and sustainable growth across industries.