Course description

This course provides comprehensive guidance on implementing ISO/IEC 25002, part of the ISO/IEC 25000 SQuaRE (Software Product Quality Requirements and Evaluation) series. ISO 25002 defines the measurement and evaluation process for software product quality based on defined quality characteristics such as functionality, reliability, usability, performance, security, maintainability, and portability. Participants will learn how to design and conduct structured software quality evaluations that align with business needs, regulatory requirements, and continuous improvement strategies.

What You’ll Learn

By the end of the course, you will be able to:

Who Should Attend

Recommendations

Skills

Course Description

This practitioner course turns ISO 21001 into a clear blueprint for designing, implementing, and improving an Educational Organizations Management System (EOMS). We connect mission and policy to measurable educational objectives, then translate them into processes for curriculum and program design, learner support, and fair, valid assessment. You’ll map stakeholders (learners, staff, families, employers), embed inclusion and accessibility, and align teaching, resources, and services with documented requirements. We cover risk and opportunity thinking, roles and competence, communication, documented information, and supplier/partner controls (e.g., edtech and contractors). Performance evaluation focuses on learning outcomes, satisfaction, complaints/appeals, internal audits, and management review to drive data-informed improvement. Templates include process maps, outcome frameworks, assessment moderation logs, and audit/management-review packs. Suitable for K–12, higher education, training providers, and corporate learning.

What you’ll learn

  • Align mission, policy, and measurable learning objectives

  • Design lean, auditable education processes and supports

  • Assure assessment validity, reliability, and moderation

  • Engage stakeholders and manage feedback/appeals

  • Plan inclusion, accessibility, and learner support [Verify local rules]

  • Monitor outcomes and satisfaction with useful KPIs

  • Run internal audits and management reviews effectively

  • Drive continual improvement across programs and services

Who should attend

  • Academic leaders, registrars, and program heads

  • Quality/Institutional effectiveness and accreditation teams

  • Instructional designers and faculty leads

  • Corporate L&D and training managers

  • Student services and compliance officers

Recommended

  • Basic quality/PDCA or ISO management-system awareness

  • Familiarity with teaching/learning and assessment practices

  • Comfort with simple metrics and surveys

  • Awareness of privacy/accessibility obligations (helpful)

  • Experience with program or course design (helpful)

Get in Touch

Have a question or need support? We’re here to help

Please enter your name.
Please enter a valid email.
Please enter a 10-digit phone number.

Your Path to Learning Success

Explore the ways our training programs can be of value to you

ACS Canada Academy is a federally registered institution based in British Columbia, offering online and on-site professional training across Canada and globally. Our programs are designed to meet industry-specific standards in areas like ISO compliance, sustainability, and regulatory systems. With flexible e-learning and customized corporate training, ACS Academy supports organizations and professionals in achieving growth, certification readiness, and international competitiveness.

Company
ACS Academy is a federally registered Canadian provider of training and consulting services, offering accredited certificate programs, industry-focused training, and support for management systems and international standards. Backed by experienced professionals with hands-on expertise, ACS Academy delivers practical, high-quality solutions that help organizations achieve compliance, operational excellence, and sustainable growth across industries.
Counsulting & Training
All Counsulting All Training by Subject All Training by Sector All Training
Resources
About Us Leadership & Team Attend an Info Session News & Events Terms & Conditions

© 2026 ACS Academy All Rights Reserved.