- ACS Academy
- Flexible Learning, Lasting Success
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- info@acs-academy.ca
- (604) 924-5506 ext.377
- 318-901 Third Street West, North Vancouver, BC, V7P 3P9
As the holiday season approaches, please note our adjusted front desk office hours:
This specialized course equips participants with the knowledge and tools to design, implement, and maintain a sustainability management system (SMS) for tourism and accommodation facilities in alignment with ISO 21401:2018. Participants will learn how to manage environmental, social, and economic aspects in hotels, resorts, and similar establishments to promote responsible tourism and operational excellence. The training covers planning, stakeholder engagement, sustainable resource management, and continual improvement practices that enhance guest experience while minimizing negative impacts on local communities and ecosystems. The course connects ISO 21401 with related frameworks, including ISO 14001 (environmental management), ISO 26000 (social responsibility), and the UN Sustainable Development Goals (SDGs).
By the end of this course, you will be able to:
Understand the scope, principles, and structure of ISO 21401:2018.
Identify and assess sustainability issues across environmental, social, and economic dimensions.
Establish sustainability objectives, policies, and performance indicators for accommodation services.
Develop and implement a sustainability management system with effective monitoring and reporting mechanisms.
Engage stakeholders, employees, guests, suppliers, and local communities, in sustainability initiatives.
Evaluate performance and ensure continual improvement toward sustainable operations.
Prepare for internal and third-party audits for ISO 21401 certification.
Hotel and resort managers
Sustainability and ESG officers
Travel and tourism consultants
Facility and operations managers
Quality, health, safety, and environment (QHSE) professionals
Hospitality trainers and educators
Tourism policymakers and government representatives
Basic awareness of operations in hospitality or accommodation services
Interest in sustainability, environmental, social, or governance (ESG) issues
Willingness to review operational processes and implement organizational change
ACS Academy is a federally registered Canadian provider of training and consulting services, offering accredited certificate programs, industry-focused training, and support for management systems and international standards. Backed by experienced professionals with hands-on expertise, ACS Academy delivers practical, high-quality solutions that help organizations achieve compliance, operational excellence, and sustainable growth across industries.